Manager Records and Information: Documents, Evidence and Targeted Questions

The Manager Records and Information, Clerk Grade 9/10, Wollongong at NSW State Emergency Service sets the strategic direction for records and information management across the agency. The role assesses maturity, strengthens compliance and leads practical improvements for a workforce that includes staff and more than 10,000 volunteers.

This guide explains how to apply for Manager Records and Information, Clerk Grade 9/10, Wollongong. The application asks for a one-page cover letter, a four-page resume and two separate targeted responses, so your evidence needs to be planned across the documents.

View the official job ad before writing. This is an ongoing full time role based in Wollongong, with flexible and hybrid working arrangements available.

The targeted questions test technical leadership and change influence. Keep the cover letter focused on your interest and overall fit, then use each question to give the panel a detailed example of your records-management practice.

Manager Records and Information, Clerk Grade 9/10, Wollongong role snapshot

Role title

Role title Manager Records and Information, Clerk Grade 9/10, Wollongong

Organisation

Organisation NSW State Emergency Service

Location

Location Wollongong, with hybrid work

Job reference

Job reference

Work type

Work type Ongoing full-time

Grade and salary

Grade and salary Clerk Grade 9/10,



$133,348 to $146,945 plus superannuation

Evidence to include in your Manager Records and Information, Clerk Grade 9/10, Wollongong application

The role’s essential requirements are demonstrable knowledge and experience rather than binary qualifications or licences. They belong at the centre of your written evidence.

What the role needs

How to show it

Corporate records and information management Show the scale of the function, systems or information environment you led and how your work improved maturity.

State Records Act and associated standards Explain how you translated legislative or standards-based obligations into policies, controls, disposal practices or staff guidance.

Recordkeeping compliance Use evidence of audits, monitoring, risk treatment or remediation that improved compliance and could be measured.

Engagement, collaboration and negotiation Describe how you built support with business owners, executives, technology teams or operational users who had different priorities.

Records initiatives and change leadership Give an example of designing and implementing an initiative, managing resistance and embedding the new process in normal work.

Project and performance management Show how you planned delivery, monitored risks and reported progress for a records or information-management improvement.

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📌 Manager Records and Information: Documents, Evidence and Targeted Questions NSW Government application checklist Checklist published 31 Aug 2026 → (City of Wollongong)
🏢 Team 3Thirty
📍 City of Wollongong