Service Delivery Manager (Practice Manager)

Geriatric Care Australia - City, ACT

Health, Medical & Pharmaceutical

Skills Required: Leadership Passionate Receptivity Billing Processes Business Process Improvement Clinical Works Knowledge of Finance Health Care Medicare Operational Excellence Medical Care Coordination Service Delivery Nursing Home Care Scheduling Administrative Operations Quality of Healthcare Offshore Work Knowledge of Professional Development Microsoft Access

Job Description

At GCA, we offer every older Australian, irrespective of geographic location, culture, financial status or background, with access to bulk-billed medical care. Our geriatricians, GPs, nurse practitioners and registered nurses deliver more than 20,000 reviews each year- onsite in aged care, retirement living and the community, as well as via telehealth, across every Australian state and territory. The result is measurable improvements in access, quality of care and patient outcomes.

We're looking for someone to lead our clinical service delivery engine end-to-end.

The Service Delivery Manager role is an important leadership role which ensures care is delivered at the right place at the right time. This includes coordination with our specialist doctors,



facilities and GPs while working with patient / carer needs in a compassionate manner.

Perks of working with GCA include:

- Flexible working: work from home 2 days per week (Tues & Thurs) and work from Sydney CBD office 3 days per week (Mon, Wed & Fri).
- Purpose-driven organisation: we are a mission-driven team passionate about Aged Care and delivering impact.
- Career development: work alongside doctors & healthcare experts and join a team that prioritises learning & development.

The role responsibilities include:

- Lead our Sydney care coordination team and offshore administration team
- Lead scheduling and clinician utilisation across a clinical workforce
- Own Medicare billing operations and billing integrity
- Build the systems, processes and SOPs that enable quality at scale
- Onboard new clinicians, facilities and programs as we continue to grow

About the Candidate

- Experience as a Practice Manager or Service Delivery Manager in a high-performing multi-doctor practice or healthcare organisation
- Successfully onboarded clinicians, improved utilisation and supported business growth
- A passion for systems, continuous improvement and operational excellence
- The ability to thrive in a rapid-paced, scale-up environment

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📌 Service Delivery Manager (Practice Manager) (Sydney)
🏢 Ageing Australia
📍 Sydney