Job Description

Coordinator, Content Design

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$90,879 – $105,355 + 15.4% super

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Canberra, Melbourne or Brisbane

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Ongoing

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- Help shape digital experiences that make complex information easier for people to find, understand and act on
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About AMSA - Work with Purpose

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Safe Seas. Clean Seas. Saving Lives.

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At Australian Maritime Safety Authority (AMSA), every role contributes to our mission to protect lives, support safe maritime operations, and safeguard Australia's marine environment.

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As Australia's national maritime regulator, we coordinate national maritime and aviation search and rescue services, protect Australia's marine environment, and support a safe and resilient maritime industry. Our work is made possible by the expertise of our people across corporate, specialist, digital and operational functions, working together to deliver services nationwide.

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With around 500 employees across Australia, AMSA operates in a complex, highly regulated environment and offers meaningful careers with national reach and long-term impact. Learn more at amsa.gov.au.

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About the Role

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As Coordinator, Content Design, you'll join AMSA's Digital and Design team and help create accessible, user-centred content across our digital channels, including websites, social media and EDMs. Using customer insights, analytics and evidence-based design principles, you'll contribute to digital experiences that support customers to access information, services and guidance more effectively.

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Working collaboratively with stakeholders across the organisation, you'll help translate customer and business needs into content solutions that improve usability, strengthen customer experiences and support AMSA's strategic objectives.

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In this role you will:

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- Co-design, write,



edit and publish customer-focused digital content for omnichannel delivery
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- contribute to content design and user experience activities, including user research, journey mapping and content improvement initiatives
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- use analytics, customer feedback and other evidence sources to identify opportunities to improve content and customer experiences
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- provide advice and support to stakeholders on content design and digital publishing practicescontribute to a culture of continuous improvement and evidence-based decision making.
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What We're Looking For

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You will bring:

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- Experience creating, editing and publishing digital content using web content management systems, preferably Drupal.
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- Experience developing accessible, user-centred content for digital products and services.
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- Robust stakeholder engagement skills and the ability to translate customer, user and business needs into effective content solutions.
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- Experience using analytics, customer feedback and evidence to evaluate content performance and identify opportunities for improvement.
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- Strong analytical skills and the ability to develop evidence-based insights and recommendations.
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- Knowledge of accessibility requirements and digital content best practice, including the Digital Service Standard and WCAG 2.1/2.2 AA accessibility standards.
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- Behaviours aligned with One AMSA values and ways of working.
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Highly regarded:

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- Experience using digital analytics and customer insight tools such as Google Analytics,



Microsoft Clarity or Qualtrics.
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- Experience creating and managing content across digital channels, including the use of AI-enabled tools.
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- Qualifications or equivalent experience in content design, communications, user experience, digital content management, human-centred design or a related discipline.
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For further details, please refer to the position description. Information about our terms and conditions of employment are contained in the AMSA Enterprise Agreement 2024 - 2027

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What We Offer at AMSA

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At AMSA, we support our people to do their best work through:

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- Competitive remuneration and salary packaging options
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- 15.4% employer superannuation contribution
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- Generous leave entitlements with 20 days annual leave plus paid Christmas shutdown
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- Paid parental leave with 18 weeks for primary and 14 weeks for secondary carer
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- Wellbeing focus with health reimbursements, flu vaccinations and an Employee Assistance Program for you and your family
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- Flexible work including work from home arrangements
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- Career development including training, study assistance, paid professional memberships.
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- Opportunity to connect, collaborate, and make a difference through AMSA's staff-led networks
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One AMSA: Shaping Our Future Together

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One AMSA is our commitment to creating a workplace that is safe, respectful and inclusive – where every employee feels valued, supported and empowered to contribute. It shapes how we work together and ensures collaboration, trust, and shared purpose across AMSA.

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AMSA does not engage staff under the Public Service Act 1999. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA.

📌 Coordinator Content Design (Queensland)
🏢 Australian Maritime Safety Authority
📍 Queensland