Select how often (in days) to receive an alert:

Date Posted: 24 Aug 2026

- Based at Dubbo's Iconic Taronga Western Plains Zoo!
- TCSA Wages Employees Award, GEC all purpose hourly rate $41.48 Monday to Friday + additional penalties where applicable

This is a truly unique opportunity to work at Taronga Western Plains Zoo's multi-award-winning Zoofari Lodge, located within the zoo grounds and surrounded by an incredible array of wildlife.

In this role, you will deliver world-class customer service across all visitor accommodation operations and experiences, with a primary focus on Zoofari Lodge, while also overseeing our additional accommodation products, Savannah Cabins and Billabong Camp.

About the Role...

As the Guest Experience Coordinator (GEC), you are at the heart of the visitor journey and a key ambassador for Taronga Western Plains Zoo. Working alongside a passionate and vibrant team, you will be the primary point of contact for guests staying at our unique in office accommodation, ensuring every moment of their stay is seamless, memorable and truly world-class.

From the first pre-arrival enquiry through to check-out and post-stay follow-up, the GEC plays a pivotal role in shaping the overall guest experience. This is a highly visible, hands-on position that combines premium hospitality, guest engagement and operational coordination in an unforgettable wildlife setting.

Your Day to Day...

You will work across a flexible roster covering all seven days, with shifts ranging from morning through to evening. This includes weekends, public holidays and peak school holiday periods, therefore availability across a variety of shift times is required.

- Shift times aregenerally7amtill 3pm,2pm till 10pm.

AsGECyouwill bebased at the Zoofari lodgeworking acrossall accommodationlocations within the zoowith responsibilitiesincluding:





- Oversee Guest Services operations toleaddeliveryofexceptional transformational guestexperiences
- Partner with internal stakeholders to guarantee unparalleled food and Beverage service offerings
- Partner with internal stakeholders to guarantee high quality Customer serviceswithinthe Zoo
- Lead and cultivate the team with an emphasis on surpassing expectations.
- Drive a culture of high performance, engagement, growth.

This role is diverse and exciting!With face-to-face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile.

- Comply withTaronga'sCustomer Service Charter and suggest initiatives for further improvement to ensure industry leading standards aremaintained.
- Leadateam of Guest Experience Officers andhospitality staff, to deliver high quality customer service experiencesin order toprovideexcellent guest experience and promote repeat visitation.
- Work effectively as a member of a high performing team, toassistTaronga in its achievement of strategic outcomes.
- Comply withand suggest sustainability practices in the workplace to help achieveTaronga'ssustainability targets and reduce environmental impact.
- Comply withand report any Work,Healthand Safety incidents in line withTaronga'sWork,Healthand Safety Charter.

Benefits...

- Complimentary family andfriendspassesacross bothTaronga'Sydney & Dubbo Zoo's
- A wide range of discounts on ouraward winningaccommodation across both sites
- Discounted food and beverage purchases across the sites
- Fitness Passport
- We'rea social team -there'salways lots going on around the zoo that we get involved with!
- + more!

We Value Diversity...

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be iton the basis ofgender, age, culture, religion,languageor personal circumstances

#J-18808-Ljbffr

📌 Guest Experience Coordinator (Casual) - Taronga Western Plains Zoo (Dubbo)
🏢 Taronga.org.au
📍 Dubbo