Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Full Time | Monday–Friday + Occasional Saturdays (Overtime Paid)
n Monthly Pay | Career Growth | Supportive Team

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Grow your leadership skills with Australia's leading glass specialist!

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Ready to take the next step in your automotive career?

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O'Brien® is seeking a motivated and customer‐focused Customer Experience Expert to support the Service Centre Manager and help drive exceptional face to face customer service within our Berrimah Automotive Glass Service Centre.

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If you're passionate about people, thrive in a fast‐paced environment, and are looking to grow your career with an industry leader, this is the opportunity for you!

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Why Join O'Brien®?

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O'Brien® Glass is a trusted household name, known for delivering high‐quality service and genuine care. We invest in our people through ongoing development, recognition programs and a supportive team culture — giving you the platform to grow your career.

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About the Role

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As the Customer Experience Leader, you'll play a key role in the day‐to‐day operations of the Service Centre. You'll lead customer service delivery, Sales of Vehicle Accessories, support the team, and ensure every customer receives a first‐class experience.

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This role is ideal for someone who is career‐driven , confident, comfortable with Selling products and eager to step up into leadership. Automotive industry experience is highly regarded but not essential.

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Key Responsibilities

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- Offering and Selling customers Vehicle Accessories (Sales)
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- Lead customer service and support the daily running of the Service Centre
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- Deliver exceptional service to new and existing customers
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- Communicate clearly with customers regarding lead times and job progress
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- Conduct repair inspections and convert repair opportunities into sales
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- Raise Job Authorities and invoices using our Service Centre systems
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- Support the Service Centre Manager with operational tasks as required
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What You'll Bring

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- A genuine passion for delivering outstanding customer experiences
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- Experience leading or managing teams in a busy environment
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- Strong communication skills with a confident, engaging approach
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- Resilience and adaptability in a fast‐changing setting
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- Excellent time management and organisational skills
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- Strong stakeholder engagement and influencing skills
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- Solid IT skills, particularly with MS Office
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- Automotive industry experience (highly desirable but not essential)
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- Demonstrated leadership and coaching capability
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The Perks

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- Ongoing learning and development opportunities
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- Incentive programs and recognition
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- Supportive team and leadership
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- Uniform provided
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- Career progression within a respected national brand
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Work Requirements

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- Ability to work Saturdays when required (overtime paid)
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- Full Australian work rights required
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If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

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At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron****®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

📌 Customer Experience Expert (Darwin City)
🏢 Belron
📍 Darwin City