Job Description

Venue Manager Mount Erica Hotel | Prahran | Full Time

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Who We Are

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Mount Erica Hotel is looking for an experienced Venue Manager to lead a large, established team and take ownership of the day-to-day performance of the venue. This is a role for a genuine hospitality professional. Someone who loves being on the floor, knows their regulars, understands outstanding food and wine, and gets a kick out of developing people and running a busy venue exceptionally well. We are a high-volume community pub with a strong food and beverage offering. We want someone who understands the warmth and familiarity of a great local, while bringing the service standards, attention to detail and professionalism you would expect from a quality restaurant.

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The Role

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As Venue Manager, you will have overall responsibility for the operational, financial and cultural performance of Mount Erica.

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You will lead an established management team including a Bar Manager, Restaurant Manager, Head Bartender, Wine Buyer and team of Duty Managers, working closely with the Head Chef and broader kitchen leadership team.

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With a wider team of 50+ employees, we are looking for someone who has experience leading a large hospitality workforce and, importantly, developing the managers within it.

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This is a hands‐on, customer‐facing leadership role, with the majority of your time spent on the floor leading alongside your team. As a seven‐day hospitality business, the role includes regular evening and weekend services, ensuring our Venue Manager is present when the venue is at its busiest.

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Your responsibilities will include:

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Leading service from the floor and setting the standard for genuine, knowledgeable and generous hospitality.

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Building relationships with our regulars and ensuring Mount Erica continues to feel like a true community pub.

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Leading, coaching and developing the venue's management team.

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Creating a culture of accountability,



communication and high standards.

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Taking ownership of recruitment, retention and performance alongside HR.

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Maintaining a strong focus on onsite training and development, ensuring training is practical, consistent and visible during service.

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Support and manage rostering through TANDA, with a strong understanding of wage budgets.

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Working with our finance team on budgets, forecasting, cost control and overall venue profitability.

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Reviewing sales performance and identifying opportunities across food, beverage, events and group bookings.

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Maintaining high standards across stock control, compliance, RSA, safety and venue presentation.

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Working with our Group Bookings & Marketing Manager on events, activations and opportunities to keep the venue relevant and busy.

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Keeping an eye on Melbourne's wider hospitality landscape and continually looking for ways to improve the business.

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About You

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We're looking for someone who has already operated at a senior level within a serious hospitality business. You will ideally bring:

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A minimum offive years' experience in hospitality people management.

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Proven experience leading a large team of employees.

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Experience inhigh-volume venues, restaurants or multi‐faced hospitality venues.

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A strong understanding of restaurant andfine-dining service standards, even if your background is not exclusively fine dining.

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WSET Level 3 as a minimum, with genuine knowledge and enthusiasm for wine and beverage.

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Strong working knowledge of TANDA, particularly rostering,



labour management and wage‐cost control.

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Strong financial literacy and an understanding of budgets, forecasting, wage percentages and profitability.

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Demonstrated experience developing managers and delivering structured, ongoing training.

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Confidence managing performance and holding people accountable to agreed standards.

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Excellent organisational skills and the ability to plan ahead, prioritise and follow through.

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Current RSA and a sound understanding of Victorian hospitality compliance.

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Most importantly, you need to love hospitality and people.

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We want someone who enjoys knowing the names of their regulars, welcoming people through the door, developing hospitality professionals and creating the kind of venue people want to return to.

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What We Offer

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We want our senior leaders to have the structure, support and employment conditions to build a long‐term career with us.

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Competitive salary, negotiated based on your experience.

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Superannuation paid on top of your agreed salary.

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A regular, structured roster, providing consistency in a senior hospitality role.

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Overtime paid weekly when incurred

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Employment conditions under the Publican. Co Enterprise Agreement.

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Access to our Health & Wellbeing Program.

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Genuine investment in training, development and long‐term career progression across the group.

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The Support Around You

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You'll have genuine ownership and accountability for the venue, but you won't be doing it alone. You'll be supported by:

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A dedicatedArea Manager

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An active and accessible HR function

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CFO and finance support

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A dedicated Group Bookings & Marketing Manager

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Hands‐onOwner-Directors

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An established senior management team within the venue

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We believe good Venue Managers should be empowered to run their businesses, while having the resources and expertise around them to succeed.

📌 Venue Manager (Williamstown)
🏢 MT ERICA GROUP
📍 Williamstown