JOB SCOPE

- Maintain the cleanliness and tidiness of PPL lounge

- Serving food and beverages to guests

- Assist guests in a friendly manner

- Processing the guest accounts using the registration and online device

- Greet the guests and escort them to the designated seating

- Collect payment from the guests at the reception counter before proceeding to the lounge

- Ensure check in process runs smoothly – process the guest accounts accurately and efficiently

- Handle the guest questions and concern in good manner

- Making sure the reception area is always well prepared, clean and monitored at all times

- Answer telephone / email enquiries and liaise with airlines

- Take out boarding announcement

- Direct guests to the boarding screen and direct them to the departure gates

- Communicate VIP arrivals to the designated staff

- Prepare food labels as required by the kitchen

- Replenish food and beverages in the food counters and refrigerators in a timely and hygienic manner

- Ensure sufficient stock levels of amenities are available

- Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards

- Ensure timely opening and closing of the buffet, bar area or food retail outlet
- To be familiar with product and service procedures and carry out them correctly and professionally at all times

- Ensure all backup operating equipment is cleaned, polished and fully stock at all times of operations





- Order taking if required of the outlet and delivery of food to the correct table

- Collect dirty plates, glassware and rubbish from the tables and lounge area

- Customer engagement, establishing and maintaining good customer relations including anticipation of guest needs
- To provide courteous and professional service at all times

- Hardworking, holds accountability, creative and positive attitudes

- Completely familiar with all instructions contained in employee handbook

- Contribute to a secure working environment by ensuring properly trained in safe working practices, safety hazard identification and risk management
- To attend training sessions and meetings if required

- Report to duty punctually, dressed and groomed to required standards

JOB REQUIREMENTS

- A friendly, customer focused attitude with the strive to provide total customer satisfaction.

- Confidence in liaising with various internal and external clients.

- Previous customer service or hospitality experience.

- The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.

- A high standard of grooming and personal presentation.

- Excellent communication and interpersonal skills.

- Must have RSA Certificate.

- Should be able to start at 4am

- Should be able to work Full Time

Pay: $27.08 per hour

Benefits

- Free drinks

- Free food

Experience

- Customer service: 1 year (Required)

Licence/Certification

- RSA (Required)

Work Authorisation

- Australia (Required)

Work Location: In person

📌 Airport Lounge (Food & Beverage) Attendant - Full Time (Adelaide Airport)
🏢 Plaza Premium Lounge
📍 Adelaide Airport