Assistant Front of House Manager

We are seeking an accomplished hospitality leader with a minimum of 5 years' experience, including significant time in a comparable premium dining venue, to support the leadership of our front-of-house team and help maintain the exceptional standards for which Elwood Bathers is known. Working closely with senior management, you'll lead from the floor and drive the day-to-day success of our restaurant, bar and events operations.

The Role

Lead and supervise the team across restaurant and bar service, supporting daily shift management, decision-making, staff support and planning

Welcome guests and deliver warm, personalised service that reflects the Elwood Bathers brand

Resolve guest feedback and complaints with patience and care, turning dissatisfied guests into loyal regulars, and escalating to the General Manager or Executive Chef as needed

Train and develop team members through orientations, ongoing coaching and clear performance expectations, including upselling, recommendations and food and beverage pairing

Assist with rosters and maintain an accurate, up-to-date staffing plan

Ensure the team is across menu changes, kitchen and bar specials, and local events for informed, tailored recommendations

Manage reservations,



calls and emails professionally, swiftly and effectively

Oversee correct cash handling and payment procedures, and complete administration accurately and on time

Maintain a clean, protected, well-presented venue and a safe working environment

Work with the Executive Chef and Events Manager to execute functions, promotions and signature events

About you

Minimum 5 years' hospitality experience, with proven experience in a similar premium/destination dining space

Experience leading or supporting the leadership of a service team A genuine people leader who guides, teaches, gives clear, direct feedback and sets the example by living our values

Calm under pressure, with the discretion, tact and empathy to handle busy service with composure

Polished personal presentation and professional, effective communication with guests, colleagues and external parties

Proactive, detail-oriented, and acts with integrity, keeping the interests of the brand, business and guests at heart

Strong food and beverage knowledge;

POS and back-office systems experience beneficial

Current RSA required; First Aid Certificate highly regarded

📌 Assistant Manager (Melbourne)
🏢 Elwood Bathers
📍 Melbourne