Claims Administrator

Location: Sydney

Salary: $70,000 + Super

Full Time | Monday-Friday | Office Based

We're partnering with a growing insurance building and repairs business that is looking to add multiple Claims Administrators to its Sydney team.

This is an excellent chance for someone who enjoys a fast-paced environment, thrives on dealing with people, and wants to build a long-term career within a supportive business that genuinely invests in its staff.

Working alongside project managers, estimators, trades and customers, you'll play a key role in managing insurance claims from first contact through to completion, ensuring a positive experience for clients during what can often be a stressful time.

What you'll be doing:

- Acting as the first point of contact for customers lodging insurance claims
- Managing high volumes of inbound and outbound phone calls
- Coordinating trades, estimators and project teams
- Scheduling inspections, make-safe works and repair activities
- Managing claim documentation and updating internal systems
- Liaising with insurers, customers and contractors to ensure smooth delivery
- Following up outstanding actions and maintaining service level agreements
- Escalating and resolving issues while providing exceptional customer service
- Ensuring all claims are managed accurately and within required timeframes

What we're looking for:

- Previous experience in administration, customer service, call centre, claims, scheduling or coordination roles




- Strong communication and relationship-building skills
- Ability to remain calm and professional when dealing with challenging situations
- Highly organised with strong attention to detail
- Strong computer skills and ability to navigate multiple systems simultaneously
- A proactive, resilient and positive attitude
- Experience within insurance, construction, property, repairs or trades environments will be highly regarded

Why join?

- Genuine career progression opportunities
- Supportive leadership team and positive office culture
- Growing business with strong long-term pipeline of work
- Training and development provided
- Join a business that promotes from within
- Work closely with experienced mentors and industry professionals
- Secure, stable role within an essential industry
- Parking provided

This role would suit someone who enjoys helping people, can think on their feet, and is looking for a business where they can build a long-term career rather than just find another job. What You Need to Do Now:

If you believe your skills and experience align with the requirements of this position, please submit your application or contact Ben ([0402 229 247](tel:0402 229 247)) directly for a confidential discussion.

Should your background be relevant but this role not entirely suitable, we still welcome the opportunity to connect and explore other potential opportunities.

Please note: only shortlisted candidates will be contacted

📌 Claims Administrator - Insurance Builder (Sydney)
🏢 Su0026you
📍 Sydney