Client Services Specialist – Adventure World

Sydney, Full-Time

You're the person who makes sure nothing falls through the cracks between a travel agent's booking request and a traveller's departure date. At Adventure World, you'll keep our Reservations engine running smoothly – chasing outstanding details, verifying supplier confirmations, and getting final documentation into agents' hands accurately and on time.

WHAT YOU'LL DO

- Process supplier confirmations and booking updates accurately and within agreed service levels
- Monitor incoming supplier communications and keep booking files fully up to date
- Follow up travel agents by email for outstanding passenger details, travel requirements and registration documentation
- Coordinate pre-departure requirements so bookings progress without delays
- Verify booking details, supplier costs and documentation against reservation records
- Prepare and distribute final travel documentation to Adventure World's service standards and timelines
- Fulfil brochure requests and manage brochure inventory for trade partners
- Escalate complex booking issues and amendments to the Reservations team where needed
- Maintain accurate records of confirmations, documentation dispatch and booking file status

WHAT YOU'LL BRING

- Experience in administration,



customer service or a coordination-based role
- Strong written communication skills – you can build professional relationships through email
- Exceptional organisational skills and the ability to juggle multiple priorities and deadlines
- A sharp eye for detail and a genuine commitment to accuracy
- A proactive approach – you take ownership of tasks and drive them to completion
- Experience with booking, CRM or administration systems (preferred)
- Sound judgement and problem-solving skills, especially knowing when to escalate
- Intermediate Microsoft Office skills
- A team-oriented mindset and willingness to learn new systems and processes
- Travel industry knowledge or personal travel experience is a bonus, not a requirement

WHAT'S IN IT FOR YOU
- Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family
- Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends
- Learning & Development: Ongoing career development and personal growth opportunities
- Volunteer Leave: Two days of paid leave per year for volunteer opportunities
- Parental Leave: 12 weeks of paid parental leave for eligible employees

📌 Client Services Specialist (Sydney)
🏢 Adventure World Travel
📍 Sydney