The organisation

Epworth Healthcare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation, and for attracting exceptional specialists across medical disciplines.

Epworth HealthCare has identified a large opportunity in the market to provide specialist advice, scans and healthcare through their Healthy Living Clinic which is launching in 2027.

This grassroots role as the Epworth Healthy Living Client Relationship Manager will set the foundations for both B2B and B2C clients to assist them in their health and wellbeing journey.

This is a rare opportunity to develop and deliver strategic business development for the Clinic, setting and exceeding targets with versatile work arrangements of 0.6 per week, three year fixed term.

The role The Epworth Healthy Living Clinic Client Relationship Manager will report to the Executive General Manager Continuing Care and Support Services. Working with a high degree of independence we are looking for a highly motivated business development and client relationship professional with a project management background. You will identify both corporate and consumer pipelines to drive patients to this ground breaking healthcare program.

Working closely with the Epworth HealthCare Marketing and Communications team, you will be supported in the strategy for commercial growth development throughout the inaugural Clinic year in 2027.

You will be responsible for generating and processing sales leads and converting opportunities into confirmed bookings for the clinic, in addition to supporting the lead management and conversion of individual clients,



ensuring a high-quality client experience.

In addition to this, the role will be responsible for the following:

- Identification and conversion of both B2B and B2C clients
- Building and maintaining an active sales pipeline working towards KPIs
- Converting qualified leads into confirmed bookings for the Clinic
- Working closely with the clinic operations and clinical teams to ensure high level quality in client experience
- Tracking end to end sales pipeline through transparent reporting tools
- Identifying and managing corporate partnerships, preparing and presenting commercial proposals in collaboration with clinical staff where appropriate
- Supporting and leading education sessions and briefings to drive awareness for the Clinic which will translate into prospective clients

Skills and experience The Epworth Healthy Living Clinic Client Relationship Manager will be responsible for identifying growth opportunities and client conversion, working closely with the Executive team and clinicians.

To be successful in this role, you will ideally have the following skills and experience:

- Extensive experience in a business development, sales, client relationship or account management role, ideally in direct service delivery




- The ability to engage with corporate/commercial communities through segmenting markets, face to face interaction, education briefings and delivering commercial proposals directly
- A strong track record of identifying and securing sales and acquisition of new clients and opportunities in wider markets
- Exceptional written and verbal communication skills, and a natural aptitude to nurture relationships that benefit the organisation
- Experience managing sales and account pipelines, monitoring and recording data and managing sales reporting through the CRM
- Proven track record of income generation in a service related environment
- You will be self-motivated and passionate about supporting patients and their families through the journey, with a particular focus on health and wellbeing

Epworth HealthCare is dedicated to providing a safe and positive workplace. This is a newly created role and is 0.6 (three days per week) with offices in Richmond. Visits to prospective corporate clients in Melbourne metropolitan area will be regularly required. The role is fixed term and must be Melbourne based.

To apply

Please click the Apply Now button, or for a confidential discussion, please reach out to Lyndsey Walker at [email protected]

Please note, deliberate Impact are the retained recruitment partner for Epworth HealthCare. All third party and direct applicants will be forwarded to Lyndsey Walker for review.

Epworth HealthCare is an equal opportunity employer and invites all applicants to participate in the recruitment process.

📌 Client Relationship Manager (Melbourne)
🏢 Epworth
📍 Melbourne