Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs.

About the role

Full time permanent position based in Mudgeeraba, QLD. Monday to Friday 7.30am - 3.36pm. We'd also consider 0.9 as an option. Reporting directly to the Team Leader Client Services, you will be responsible for:

- Creating, updating, and distributing staff rosters, ensuring appropriate coverage, continuity of care, and compliance with workforce requirements
- Acting as the first point of contact for client enquiries and coordinating schedule changes
- Managing schedules for client services and activities, including transport arrangements, vehicle bookings, and route planning
- Coordinating team activities such as training, supervision, and meetings
- Preparing reports, correspondence, and compliance documentation to support service delivery, audits, and accreditation processes
- Liaising with stakeholders to support invoicing, payment processes, and general administrative tasks as required.

What is in it for you? Salary benefits:We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment benefits.

Leave allowances: In addition to your annual leave allowance, we offer one day of paid birthday or day of significance leave, paid days off during our end of year closure period (if these fall within your regular work days), enhanced personal leave and extended parental leave for all parents. You will also receive 17.5% annual leave loading and the option to purchase additional leave.

Work/life balance: Flexible, hybrid work arrangements.

Employee benefits:Access to discounts and savings at over 450 retailers across Australia, wellbeing programs and free,



confidential counselling for you and your family. Access to continuous career development, staff recognition programs, a paid volunteering day and paid study leave.

About you To be successful in this role, we are looking for someone with the following:

1. Demonstrated experience in scheduling and providing a broad range of administrative support using Microsoft Office Suite
2. Demonstrates inclusive behaviour, listens, acknowledges and values others
3. Works cooperatively with others; fostering teamwork and contributes to team decisions
4. Uses logic and problem-solving skills to understand and analyse issues and provide solutions
5. Provides service excellence by delivering client focused services with a person-centred approach, meeting client needs and expectations
6. Certificate III in Business Administration or Tertiary qualification in relevant field (highly regarded)
7. Experience with CRM databases (highly regarded).

Our values are informed by the voices of people impacted by dementia

- Authentic
- Living Experience
- Inclusive
- Collaborative
- Empowering

To find out more about our ALICE principles see link here: https://www.dementia.org.au/about-us/alice-stronger-voice-together

About us

Dementia Australia is the national peak body and source of trusted information, education and services for the over 446,500 Australians living with dementia, and the almost 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible.

Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

For specific role enquiries, please contact [email protected]

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the About you section, will not be considered.

📌 Client Services Rostering and Administration Officer (Mudgeeraba)
🏢 Dementia Australia
📍 Mudgeeraba