Role Description The Customer Onboarding Specialist / Implementation Specialist is responsible for guiding new clients through the onboarding process and ensuring a smooth transition into TIG Info Services’ support model. This part time, remote role involves coordinating implementation activities, gathering client requirements, and configuring processes or tools according to agreed specifications. The specialist will conduct onboarding calls, provide product or service walkthroughs, and answer questions to help clients understand workflows and expectations.

Daily tasks include tracking onboarding progress, documenting client information, resolving initial support issues, and collaborating with internal teams to address client needs. The role also involves monitoring customer satisfaction during the early stages of engagement and recommending improvements to enhance the onboarding experience.

Qualifications

- Candidates should possess strong Interpersonal Skills to build trust, maintain professional relationships, and collaborate effectively with clients and internal teams.




- Candidates should possess Customer Support and Customer Satisfaction skills to respond promptly to client inquiries, manage expectations, and ensure a positive onboarding experience.
- Candidates should possess Analytical Skills to understand client requirements, interpret data or feedback, and recommend practical process improvements.
- Candidates should possess clear and professional Communication skills, both written and verbal, to conduct onboarding calls, document processes, and convey information accurately.
- Experience in client-facing roles, implementation, or account management in a service or outsourcing environment is beneficial.
- Ability to work independently in a remote setting, manage time effectively, and handle multiple onboarding projects concurrently.
- Comfort with common business software tools (e.g., CRM systems, ticketing platforms, spreadsheets) and willingness to learn new technologies.
- A relevant diploma or degree in business, communications, or a related field is preferred but not mandatory if supported by strong experience.

📌 Customer Onboarding Specialist / Implementation Specialist (Australia)
🏢 TIG Info Services
📍 Australia