Role Description The Customer Onboarding Specialist / Implementation Specialist at Juris-Lab is a part-time remote role focused on guiding current customers through the setup and adoption of Juris-Lab’s solutions.

Responsibilities include coordinating onboarding calls, understanding client requirements, configuring accounts or settings, and ensuring a smooth transition from purchase to regular usage. The specialist will provide transparent instructions, answer questions, and offer basic product training to help customers become confident users. Day-to-day tasks also involve tracking onboarding milestones, documenting client interactions, escalating complex issues to internal teams, and following up to ensure high customer satisfaction and retention.

Collaboration with product and support teams to relay customer feedback and improve onboarding processes is an important aspect of this role.

Qualifications

- Candidates should possess strong Interpersonal Skills and a customer-centric mindset to build trust and rapport with new clients.
- Candidates should possess Communication skills,



including clear spoken and written communication, to explain processes and product features effectively.
- Candidates should possess Customer Support and Customer Satisfaction skills to respond promptly to inquiries and ensure a positive onboarding experience.
- Candidates should possess Analytical Skills to understand client needs, interpret usage data, and identify areas for improvement in the onboarding process.
- Candidates should have the ability to work independently in a remote environment, manage multiple onboarding projects, and prioritize deadlines.
- Candidates should be comfortable using cloud-based tools, CRM or ticketing systems, and standard office software.
- Experience in implementation, onboarding, customer success, or technical support is preferred; experience with legal or professional services software is a plus.

- An associate or bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience, is beneficial.

📌 Customer Onboarding Specialist / Implementation Specialist (Australia)
🏢 Juris-Lab
📍 Australia