About the role

Join a well-established Brisbane plumbing business with more than 20 years of industry excellence. We specialise in residential and commercial plumbing, including relining, drainage, hot water systems, and gas fitting. You will be the friendly voice of our business, handling customer communication, coordinating jobs, and providing administrative support to keep our operations running smoothly.

Key responsibilities

- Handle calls, emails, and inquiries with professionalism and confidence
- Coordinate jobs and manage daily technician schedules to ensure customers receive timely service
- Maintain accurate records, assist with invoicing, and handle day-to-day office admin tasks
- Identify issues quickly and provide practical solutions to support plumbers with clear job information
- Use knowledge of plumbing or the trades to help streamline workflow and job allocation
- Work closely with management, technicians, and clients to ensure exceptional service delivery

About you

- Experience in administration, scheduling, or coordination (trade or service industry preferred)




- Strong communication and organisational skills
- Proficiency with scheduling or job management software (ServiceM8 highly regarded)
- Gold Coast area knowledge is highly preferred
- A positive attitude, strong initiative, and the ability to stay calm under pressure

About us We are a well-established Brisbane plumbing company with more than 20 years of industry excellence. We specialise in residential and commercial plumbing, including relining, drainage, hot water systems, and gas fitting. We are a respected business that values professionalism, teamwork, and excellence in everything we do.

Benefits

- Stability and growth with a respected Brisbane plumbing company with two decades of proven success
- Ongoing training and pathways to grow within the business – we promote from within
- Friendly, professional, and motivated team where your efforts are recognised
- Modern office setting in a convenient Brisbane location with modern systems and strong operational support

📌 Customer Service & Administration Officer (Brendale)
🏢 Q PLUMBING AND DRAINS
📍 Brendale