Company Description Sidelink Transport is a family-owned and operated transport business based in Truganina in Melbourne’s inner west. Established in 2007 with a single sideloader, the company has grown through a commitment to competitive pricing and reliable service.

Sidelink

Transport has built strong, long-term relationships with major freight forwarding companies, international importers, and exporters across Australia. The team focuses on finding practical solutions to operational challenges while maintaining a customer-first mindset. This solution-driven approach underpins the company’s reputation as a trusted partner in the transport and logistics sector.

Role Description The Customer Service Coordinator – Wharf Cartage is a full-time, on-site role located in Altona. This role is responsible for coordinating wharf cartage operations, including managing bookings, scheduling deliveries and pickups, and liaising with customers to ensure efficient movement of containers. The coordinator will handle customer enquiries, provide timely updates on shipments, resolve service issues, and maintain accurate records in transport management systems.

Day-to-day tasks include monitoring vessel and wharf schedules,



confirming documentation requirements, and proactively identifying and addressing potential delays. The role also involves collaborating with operations and management to continually improve service quality and support customer satisfaction.

Qualifications

- Strong customer service orientation with skills in Customer Service and Customer Support.
- Ability to foster positive Customer Experience and maintain high levels of Customer Satisfaction.
- Excellent Communication skills, both verbal and written, for engaging with customers, drivers, and internal teams.
- Experience in transport, logistics, or wharf cartage operations is highly beneficial.
- Proficiency with basic computer applications and transport or warehouse management systems.
- Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced setting.
- Problem-solving mindset with the ability to work independently and as part of a team.
- Relevant qualifications or training in logistics, supply chain, or a related field are an advantage.

📌 Customer Service Coordinator - Wharf Cartage (Melbourne)
🏢 Sidelink Transport
📍 Melbourne