Company Description Duttons is a third-generation, family-owned automotive business with a 70-year legacy of serving South Australians with competitive new and used vehicle deals across multiple leading brands. The company has built a strong reputation for professionalism, honesty, and fair dealing through the sale and servicing of thousands of vehicles. With ten new car brands across three dealerships in the Adelaide Hills and Murray Bridge regions, Duttons offers a comprehensive range of motoring options.

Accredited auto care workshops, advanced technology, and factory-trained technicians ensure customers and their vehicles receive high-quality service. Duttons’ large client base and strong referral network reflect its commitment to exceptional customer service and long-term relationships.

Role Description The Fixed Operations Manager is a full time, on-site role based at Duttons in Murray Bridge, SA. This position is responsible for overseeing all service, parts, and workshop operations to ensure efficiency, profitability, and a high standard of customer care. Day-to-day tasks include managing service and parts teams, monitoring KPIs, optimizing workflows, and ensuring compliance with dealership policies and manufacturer standards.

The role also involves driving customer satisfaction and retention initiatives, handling escalated customer concerns,



and collaborating with sales and management to support overall dealership performance.

The Fixed Operations

Manager will prepare operational reports, manage budgets, and implement continuous improvement practices to enhance the fixed operations department.

Qualifications

- Strong expertise in Dealer Operations and Fixed Operations within an automotive dealership environment.
- Demonstrated ability in Customer Retention and Customer Satisfaction, with a focus on building long-term relationships.
- Proven skills in Operations Management, including workflow optimization, KPI tracking, and performance improvement.
- Leadership experience managing service and parts teams, with the ability to coach, mentor, and develop staff.
- Solid commercial acumen, including budgeting, cost control, and understanding of profitability drivers in fixed operations.
- Excellent communication and interpersonal skills, with the ability to handle complex customer issues professionally.
- Familiarity with dealer management systems and workshop scheduling tools; strong general computer literacy.
- Relevant qualifications in Automotive Management, Business, or a related field; trade or technical background in automotive is highly regarded.
- Commitment to safety, compliance with manufacturer and regulatory standards, and continuous improvement practices.

📌 Fixed Operations Manager (Murray Bridge)
🏢 Duttons
📍 Murray Bridge