You're one of the friendly faces of CETNAJ Forster; helping customers get what they need, keeping stock moving, and jumping in wherever the team needs a hand.
Key responsibilities
- Help customers at the counter and over the phone
- Answer questions, provide product details and confirm deliveries
- Record back orders and get them to the right person
- Pass on tricky questions so customers get the follow-up they need
- Work with suppliers and teammates to get orders right
- Keep sales paperwork accurate and up to date
- Unload bulk stock, using the walkie stacker as required
- Handle heavy or bulky stock such as conduit bundles and cable
- Put stock away and manage excess stock on pallets and keep the inventory team updated on changes
- Call customers and take orders for the delivery run
About you
- You can talk clearly with customers and teammates, listen well and get the right information to the right person
- You're approachable, friendly and easy to work with
- You genuinely want to help and can deal with requests accurately, efficiently and politely
- You're willing to learn the products so you can understand what customers need and suggest alternatives
- You can organise your day and keep things moving
- You can learn and use the Point of Sale and Unibis systems
- You pitch in, help others and take initiative when something needs doing
- You understand that company procedures are there for a reason and follow them when needed
- You're comfortable calculating contract prices for customers
- Use safety equipment properly and work in a way that protects your wellbeing
About us CETNAJ Forster is part of MMEM, the industry leader in electrical wholesale distribution. Part of a network of 350 stores with a generous profit share scheme and exciting upskilling & career opportunities.