365 Architechs is an award-winning Australian IT consulting and managed services business specialising in the Microsoft technology ecosystem. We help organisations transform the way they work through innovative solutions across Microsoft 365, Azure, Dynamics 365, Power Platform, Microsoft Fabric, Copilot and cybersecurity technologies.

As our business continues to grow, we are looking for a motivated Helpdesk Consultant (Level 1/2) to join our Brisbane team.

This is an excellent opportunity for someone who wants to build a long-term career in technology. Whether you are an experienced helpdesk professional or an enthusiastic entry-level applicant looking to launch your IT career, we encourage you to apply.

You will work closely with clients across a variety of industries, assisting with support requests, technology deployments, cloud solutions and digital transformation initiatives.

About the RoleAs a Helpdesk Consultant, you will be responsible for providing technical support and assistance to our clients while developing your skills across a broad range of Microsoft technologies.

Your responsibilities will include

- Providing Level 1 and Level 2 technical support to clients
- Troubleshooting Microsoft 365, Windows, networking and cloud-related issues
- Logging, managing and resolving support tickets in accordance with service level agreements
- Assisting with user onboarding, system configuration and device deployments
- Supporting Microsoft Teams, SharePoint, Exchange Online and Endpoint Management solutions
- Working with senior consultants to deliver client projects and technology implementations
- Maintaining documentation and knowledge base articles
- Building robust relationships with clients through exceptional customer service
- Participating in continual learning and professional development activities

Why Join 365 Architechs?At 365 Architechs, we believe technology careers should be exciting, rewarding and constantly evolving. This role offers the opportunity to:
- Work with cutting-edge Microsoft technologies
- Gain hands-on experience with Dynamics 365, Power Platform, Fabric and Copilot




- Develop expertise in cloud computing and modern workplace solutions
- Learn from experienced consultants and technology specialists
- Build skills in data analytics, cybersecurity and artificial intelligence
- Participate in client projects and solution delivery activities
- Access ongoing training, mentoring and professional development
- Join a collaborative and supportive team culture
- Be part of a growing and respected Microsoft-focused consultancy

Essential Experience and SkillsApplicants should demonstrate some of the following:
- Strong customer service and communication skills
- Passion for technology and problem solving
- Experience supporting Windows desktop and laptop environments
- Understanding of Microsoft 365 applications and services
- Knowledge of Microsoft Teams, Outlook and Office applications
- Ability to troubleshoot common hardware, software and network issues
- Strong organisational and time management skills
- Ability to work independently and as part of a team
- A commitment to learning and professional growth

Desirable ExperienceThe following experience will be highly regarded:
- Previous experience in an IT helpdesk, service desk, MSP or technical support environment
- Experience supporting Microsoft 365 tenants
- Knowledge of Azure services and cloud technologies
- Experience with Dynamics 365 applications
- Experience with Power Platform solutions, including Power Apps and Power Automate
- Understanding of Microsoft Fabric and data analytics platforms
- Experience with device management technologies such as Microsoft Intune
- Knowledge of networking concepts, firewalls and internet connectivity
- Experience delivering technical projects or solution implementations





Cybersecurity Experience (Highly Advantageous)Candidates with cybersecurity skills and experience will be viewed favourably. Particular advantages include experience or knowledge of:
- Microsoft Defender
- Microsoft Purview
- Microsoft Sentinel
- Identity and access management
- Multi-factor authentication
- Security monitoring and threat detection
- Data protection and information governance
- Cybersecurity best practices and frameworks

Desirable Qualifications
- Certificate IV in Information Technology
- Diploma or Advanced Diploma in Information Technology
- Bachelor's Degree in Information Technology, Computer Science or related discipline
- Microsoft certifications
- Cybersecurity certifications
- Networking certifications

Entry-Level ApplicantsEntry-level candidates are strongly encouraged to apply. If you have a genuine passion for technology, strong communication skills and a willingness to learn, we would love to hear from you, even if you do not meet every requirement listed above.

Personal AttributesSuccessful candidates will demonstrate:

- A positive attitude and professional approach
- Curiosity and a desire to continuously learn
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication abilities
- Reliability and accountability
- A client-focused mindset
- Attention to detail
- A collaborative team-oriented approach

LocationThis is a full-time, office-based position located in East Brisbane, Queensland. Apply NowIf you're looking for an opportunity to start or advance your career with an award-winning Microsoft consultancy and gain exposure to leading-edge technologies including Dynamics 365, Power Platform, Fabric, Copilot, cybersecurity and AI, we would love to hear from you.

Join 365 Architechs and help organisations unlock the full potential of Microsoft technology.

Apply today with your CV and a brief cover letter outlining your experience, interests and career ambitions.

365 Architechs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 IT Helpdesk Consultant (Brisbane)
🏢 365 Architechs
📍 Brisbane