Company Description VIS Global Pty Ltd is a leading provider of enterprise communication and customer experience management solutions for organizations across multiple industries. The company specializes in advanced voice, unified communication, data networking, video, and customer experience technologies. VIS Global offers end-to-end services including consulting, solution design, implementation, training, and ongoing support.

Team members work with state-of-the-art communication platforms and collaborate closely with clients to optimize their business communication and customer engagement. This environment provides opportunities to develop deep technical expertise and gain exposure to diverse enterprise clients.

Key Responsibilities

- Build and configure laptops as per standard specifications.
- Troubleshoot application and operating system issues for employees.
- Execute IT policy actions as directed by the Manager.
- Update antivirus software and apply Windows patches.
- Communicate with employees regarding service request updates and laptop allocations.
- Allocate and deallocate assets in the Configuration Management Database (CMDB).
- Ensure all laptops and desktops are functioning properly.
- Respond promptly to service issues and user tickets.




- Manage end-user IT equipment including hardware and software installations.
- Ship IT hardware to users as needed.
- Set up computers/endpoints and install required applications.
- Provide technical support in person, over the phone, or remotely.
- Maintain inventory of laptops/desktops and ensure accurate tracking.
- Provide physical support to the core technical team in the server room.
- Serve as the first point of contact for technical assistance requests.
- Escalate unresolved issues to appropriate teams.
- Oversee inventory management of all IT assets.

Required Skills & Experience
- Experience in Desktop Support, Service Desk, or IT Helpdesk.
- Strong troubleshooting skills for Windows OS and Microsoft Office.
- Knowledge of Active Directory, Office 365, and remote support tools is highly desirable.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills.
- Robust customer service and problem-solving abilities.
- Ability to work independently and as part of a team.

Nice to Have
- Experience with backup and restore processes.
- Knowledge of endpoint security and antivirus solutions.
- IT certifications such as CompTIA A+, Microsoft, or ITIL are advantageous

📌 IT Infrastructure Operations Support (Melbourne)
🏢 VIS Global
📍 Melbourne