Role Description This full-time remote IT Support Office (Entry / Junior Level) role is responsible for providing day-to-day technical assistance to internal users and collaborating artists. The role includes troubleshooting hardware and software issues on desktop computers, supporting basic network and connectivity problems, and responding to help desk tickets in a timely and professional manner. The IT Support Office team member will assist with user account setup, access permissions, and routine system maintenance to ensure smooth operation of La Pizarra’s virtual platforms.

The role also involves documenting common issues and solutions, escalating complex problems when needed, and contributing to continuous improvement of IT processes.

Qualifications

- Candidates should possess skills in Technical Support and Help Desk Support, including user assistance and ticket handling.
- Candidates should possess skills in Troubleshooting and Desktop Computers,



including diagnosing and resolving common hardware and software issues.
- Candidates should possess skills in Information Technology, including basic knowledge of operating systems, networks, and security best practices.
- Strong communication skills and the ability to explain technical concepts in transparent, accessible language.
- Ability to work independently in a remote environment, manage time effectively, and prioritize multiple tasks.
- Attention to detail, reliability, and a customer-focused mindset when supporting artists and team members.
- Interest in arts and culture, and willingness to learn about La Pizarra’s digital platforms and tools.
- Relevant education or certifications in IT, computer science, or related fields are beneficial but not strictly required for entry-level candidates.

📌 IT Support Office (Entry / Junior Level) (Australia)
🏢 La Pizarra Arte u0026 Cultura
📍 Australia