Readii is looking for a motivated and technically capable Level 1 Support Engineer to join our Managed Services team.

While Readii is headquartered in South Yarra, this position will be primarily based in Melbourne’s Northern Suburbs, supporting one of our customers onsite while remaining an integrated member of Readii’s broader Managed Services team.

You’ll have the support and technical backing of our experienced engineers across Service Desk, Infrastructure, Networking, Projects and Cyber Security, giving you a strong escalation pathway and the opportunity to continue developing your technical capability.

As a Level 1 Support Engineer, you will provide day-to-day IT support and infrastructure assistance within the customer workplace, backed by Readii’s Managed Services team.

Key responsibilities include

- Providing Level 1 and Level 2 technical support for end users.
- Providing onsite PC, hardware, software and general IT support.
- Monitoring LAN, WLAN and WAN network availability and network devices.
- Supporting and maintaining corporate network infrastructure.
- Administering and monitoring installed systems and infrastructure.
- Proactively monitoring systems to maintain high levels of availability and performance.
- Troubleshooting Microsoft 365, Windows, connectivity and user access issues.
- Supporting user onboarding, offboarding and access management.
- Logging, managing and documenting incidents and service requests through Readii’s service desk.
- Escalating more complex technical issues to the appropriate Readii Managed Services engineer.
- Working collaboratively with Readii’s Service Desk, Infrastructure, Networking, Projects and Cyber Security teams.

Ideally, you will have experience or exposure across:
- Microsoft Windows 10/11.
- Microsoft 365 administration,



including Exchange Online, Teams and SharePoint.
- Microsoft Entra ID and Active Directory.
- Basic networking including TCP/IP, DNS, DHCP, VLANs, VPNs and Wi-Fi.
- Desktop, laptop and peripheral troubleshooting.
- Endpoint management and security.
- Remote monitoring and management (RMM) platforms.
- IT service desk and ticketing/PSA platforms.
- Basic troubleshooting of switches, firewalls and wireless infrastructure.
- Cyber security fundamentals including MFA, endpoint protection and secure access.

Experience working within a Managed Service Provider (MSP) environment will be highly regarded. We’re looking for someone who:
- Has a genuine passion for IT and technology.
- Enjoys troubleshooting and solving problems.
- Has a strong customer-service mindset.
- Communicates professionally and confidently with customers.
- Takes ownership of incidents and service requests.
- Can work independently onsite while being part of a larger Managed Services team.
- Knows when to troubleshoot independently and when to escalate.
- Is organised, reliable and comfortable working in a customer-facing environment.
- Wants to develop their technical skills and progress their career within an MSP.

You won’t be working in isolation. Although the role is primarily based onsite in Melbourne’s Northern Suburbs, you’ll be a member of the Readii Managed Services team, with access to experienced engineers and specialists for support, escalation and mentoring. The role provides exposure to a broad range of technologies and a clear pathway to develop across managed services, networking, cloud, infrastructure and cyber security.

If you’re looking to build your career in IT while working within a supportive and technically diverse MSP environment, we’d like to hear from you.

📌 Level 1 Support Engineer (Melbourne)
🏢 Readii
📍 Melbourne