* Act as first point of contact for Office of Fair Trading (OFT) counter, telephone, and email enquiries. * Provide accurate and relevant information and advice to clients and consumers about OFT's legislation, services, policies, procedures, forms, fees etc. * Conciliate complaints between consumers and traders. * Undertake searches of OFT databases and issue official certificates and permits. * Receipt monies in accordance with relevant government legislation and associated policies and procedures. * Process forms relating to OFT regional business, undertake retrievals and filing, and provide general administrative assistance and other support as required. * Contribute to the OFTs community and industry education and engagement activities. * Undertake proactive compliance inspections of less complex trading environments and assist with investigations into possible breaches of OFT legislation. * Prepare correspondence, reports and other documentation. * Support and assist other OFT officers in the conduct of their duties. * Develop and maintain a working knowledge of OFT legislation, regulations, policies and procedures. Applications to remain current for 12 months.

📌 Service Delivery Officer (Wide Bay)
🏢 Queensland Government
📍 Wide Bay