- Looking for a mid-level SaaS role with growth opportunities?
- Will work closely with the Head of IT for guidance and development.
- Will manage existing SaaS platforms, vendor relationships, and contracts.

Role Summary
This role is an integral part of supporting our client's SaaS landscape, focusing on managing and enhancing core platforms such as HubSpot or Zendesk. You will partner with internal teams and vendors to optimise platform use, support contract renewals, and oversee asset management.

The role offers a growth chance with mentorship from the Head of IT within a collaborative environment. It encompasses vendor relationship management, platform development, and ongoing operational support within a hybrid working setting.

Key Responsibilities

- Support vendor management, including contract renewals and performance reviews.
- Assist in asset management and platform lifecycle processes.
- Contribute to enhancing and developing SaaS applications to improve business value.
- Coordinate with vendors and internal stakeholders to ensure service delivery aligns with business needs.
- Work with the Head of IT to implement improvements and optimise SaaS platform utilisation.
- Participate in procurement and licensing reviews to maximise investment return.

About You

- Demonstrated experience in an IT Business Partner or similar role, working with SaaS platforms, ideally HubSpot or Zendesk, or similar tools.
- Proven experience managing or assisting with SaaS applications - helping to get the most out of the applications and working with the vendor to customise / configure for better usability
- Interest in vendor management, platform development,



and asset lifecycle processes.
- Strong organisational and communication skills.
- Desire to learn and grow in a technical, stakeholder-facing environment.
- Experience with basic contract management or procurement is desirable.
- Familiarity with SaaS platforms, although more functional than deeply technical, is a MUST

Why Join

- Gain hands-on experience with leading SaaS platforms while developing your expertise.
- Be mentored by senior leaders, including the Head of IT, in a supportive environment.
- Grow within a purpose-driven organisation committed to meaningful social impact.
- Enjoy flexible hybrid working, work-life balance, and professional development opportunities.
- Join a collaborative team dedicated to delivering high-value digital solutions for Australians with disability and aged care needs.

Work Rights
Candidates must have the legal right to work in Australia.

Call to Action
If you are looking to develop your SaaS management skills and contribute to a purpose-led organisation, we encourage you to APPLY ONLINE today. This is your chance to grow and make a real difference in community support.

Who is Emmbr?
Emmbr is more than a recruitment agency. We're a talented team of problem solvers specialising in expanding teams and sourcing skills at all levels in technology, data and business transformation. Whether you're searching for the next member of your team or exploring a career change, we'll take care of you every step of the journey. Emmbr is committed to providing tailored talent solutions and making the recruitment experience straightforward and collaborative.

📌 IT Business Partner - SaaS (New South Wales)
🏢 Emmbr
📍 New South Wales