Why work for Greystar?

Be a part of a team that's building more than just homes, we are building communities!

We are a global leader in real estate investment, development and property management that is rapidly expanding within the Australian market. We believe in fostering a diverse and inclusive work environment, and we value the contribution of every team member. We prioritise providing an engaging and motivating workplace, offering flexible hybrid work options, access to wellness programs and gym classes, birthday leave, and tailored learning pathways to support your ongoing growth and career development.

Opportunity Overview:

We are seeking a confident and commercially astute Regional Operations Manager to lead operations across our growing Victoria and Australian Capital Territory portfolio. Covering a mix of premium Build-to-Rent apartment communities and our newly established student accommodation offering, this role is ideal for a leader who thrives on the energy of the living sector and understands how to flex their approach across different asset types, resident profiles, and operating models.

Reporting into senior leadership, you will oversee a portfolio of sites, guide and develop a team of on-site managers, and be the driving force behind consistent, high-performing operations across the region.

Key Accountabilities

- Lead, coach and support Community Managers across VIC and ACT, building a strong, values-driven culture of accountability, service excellence and pride across every site.
- Own the commercial performance of the portfolio, partnering with Community Managers and Finance on budgets, forecasting and NOI, and identifying opportunities to drive revenue and efficiency across both Build-to-Rent and Student Accommodation assets.
- Understand and respond to the distinct dynamics of each asset class in the portfolio,



tailoring operational approach to suit luxury residents and the student community alike.
- Champion a resident-first mindset, ensuring consistent, memorable experiences across every touchpoint regardless of asset type.
- Conduct regular site visits and operational reviews across the region, using data and on-the-ground insight to identify gaps and implement improvements.
- Build and maintain strong relationships with key stakeholders, including university partners, leasing agents and investors, to support leasing outcomes and protect the Greystar brand.
- Oversee compliance and risk across the portfolio, including WHS and relevant tenancy legislation, ensuring every site meets Greystar's quality and safety standards.

About You:

You are a confident, hands-on operator who genuinely enjoys the pace and variety of the living sector. You know how to run a portfolio rather than a single site, adapting your leadership style and commercial focus across different asset types, while staying close enough to the ground to spot issues before they become problems. You lead from the front, back your teams, and bring energy and clarity to a growing and evolving business.

In addition, you bring:

- Proven multi-site operations leadership experience within property management, build-to-rent, student accommodation, hospitality or a related living sector.
- Strong commercial acumen with the ability to read financial performance and translate it into action across a diverse asset portfolio.
- A demonstrated people leader who can inspire,



mentor and get the best out of Community Managers across multiple sites.
- Comfortable navigating the different rhythms of BTR and student accommodation operations, from resident lifecycle to seasonal leasing cycles.
- Excellent stakeholder engagement skills, with experience building relationships with university partners, leasing agents and investors highly regarded.
- Solid understanding of relevant tenancy legislation, WHS and risk management practices across VIC and ACT.
- Willingness and ability to travel regularly across the VIC and ACT portfolio.

About Greystar:

Greystar is a global leader in property management, development, and investment services. With offices throughout USA, Europe, South America and Asia Pacific, Greystar operates over $315 billion of real estate across 250 markets globally and more than $78 billion of assets under management within their institutional investments’ platform.

Greystar is rapidly expanding its footprint into the Australian market. With a robust pipeline of future property releases, this is an amazing opportunity to join the journey of what is set to become a major market player in Australia. Be part of our story!

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applicants from all backgrounds, identities, and abilities. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If this role excites you but you don’t meet every listed requirement, we still encourage you to apply – we are interested in potential as well as experience!

To find out more about us and working at Greystar, click here: https://www.greystar.com/

📌 Regional Operations Manager (Melbourne)
🏢 Greystar (International)
📍 Melbourne