Job Description

Help shape how AI powers Australia's favourite airline! Newly created, permanent role based out of our Brisbane office (hybrid).

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We're the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower. At Virgin Australia, we're on a mission to be Australia's most loved airline, for our people, our guests and our owners and we're looking for passionate talent to help take us even higher.

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We're vibrant, authentic and unapologetically human. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and a whole lot of heart. If you're excited by meaningful work, real opportunities to grow, and a culture where you can genuinely make a difference, you'll feel right at home with us.

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Your Impact:

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Virgin Australia is investing in AI and machine learning to make better decisions, improve the customer experience and run a smarter, more efficient airline.

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We're looking for a Data Scientist (AI) to join our growing AI capability and work at the intersection of data science, commercial decision-making and real-world aviation problems.

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This is an opportunity to take complex business problems and turn them into practical solutions that people across Virgin Australia can use every day.

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You'll work closely with Revenue Management, Commercial and other business teams to identify opportunities where machine learning, optimisation and AI can make a meaningful difference.

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You will:

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- Develop and deploy machine learning and predictive models to solve complex commercial and operational problems
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- Apply forecasting, optimisation and decision science to areas including pricing, demand, inventory and revenue management
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- Translate model outputs into clear, actionable recommendations that support better business decisions
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- Build robust, explainable and reproducible data science solutions, with strong validation, testing and monitoring
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- Explore and apply emerging AI capabilities, including generative AI and LLMs, where they can materially improve decision-making, productivity or automation
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- Partner closely with stakeholders to understand their needs, measure impact and ensure solutions are adopted in practice
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- Contribute to a modern data science environment with strong engineering, version control and governance practices
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What you'll bring:

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We're looking for someone who combines strong technical capability with commercial curiosity and the ability to work with stakeholders to solve ambiguous problems.

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You'll ideally have:

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- 2+ years' experience developing and deploying machine learning models or decision-support solutions in a commercial, operational or similarly complex environment
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- Strong hands-on Python capability across supervised machine learning, predictive modelling and optimisation
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- Experience with tools such as LightGBM, pandas and scikit-learn, or equivalent
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- A solid understanding of forecasting, machine learning, optimisation and model evaluation
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- Experience building reliable, tested and reproducible analytical workflows
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- Strong stakeholder and communication skills,



with the ability to explain technical concepts and turn them into practical business outcomes
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- A degree in Mathematics, Data Science, Computer Science, Engineering or another relevant quantitative discipline, or equivalent applied experience
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- Experience with generative AI, NLP or LLM-based applications is desirable, as is experience in pricing, demand, customer or revenue-related analytics.
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What you'll get from us

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We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

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- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year from 3 months in the role)
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- A versatile, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
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- One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
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- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
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- Cheaper hospitality, retail, technology, beauty and wellness services
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- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
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- 'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
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When everyone is included, everyone wins

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We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

📌 Data Scientist, AI (Queensland)
🏢 Virgin Australia Airlines
📍 Queensland