Job Description

The Role

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We are looking for a friendly and energetic Customer Care Consultant to provide phenomenal customer service within our Broome Trade Store!

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Joining a phenomenally long tenured team (the last recruitment for this store happened back in 2005), we are providing the rare opportunity for someone new to become part of our community.

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You'll gain hands‐on experience across all aspects of running a successful trade store, learning from experienced colleagues while building valuable skills for your future career.

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If you enjoy helping people and are keen to learn; we'd love to hear from you!

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Previous experience in retail, hospitality, customer service, and/or trades is beneficial but not required for success in this role.

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What You'll Be Doing

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- Act as the first point of contact for customers in person, by phone, and email.
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- Providing expert advice on a wide range of industrial products.
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- Keeping administration organised as required
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- Uphold safety standards and foster a positive team culture.
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Our Ideal Candidate will have

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- Looking for a excellent attitude and a passion for customer service
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- Positive and clear customer service manner - both verbally and over email
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- Reliable and team-focused approach to work
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- A proactive and team first attitude with a willingness to communicate well
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What's In It For You

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- Permanent salary, incentives & Wesfarmers share plans
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- Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
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- Continuous training and career development opportunities
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- Guaranteed hours with annual leave and sick leave benefits
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- Team events, celebrations, award recognition and prizes
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- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
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- Refer-A-Friend program – earn up to $2,000 for each referral!
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- Ability to purchase up to 4 weeks' additional annual leave
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- Generous paid parental leave policy and more!
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As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

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Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

📌 Customer Care Consultant TS - Broome WA
🏢 Blackwoods
📍 Broome