Job Description

Customer Service Representative | Metroll Pakenham

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Join one of Australia's leading manufacturers and suppliers of quality steel building products.

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Metroll is a trusted name in the Australian construction and manufacturing industry, supplying roofing, cladding, rainwater, structural and fencing products across the country. We are currently seeking a Customer Service Representative to join our team at Pakenham and play a key role in delivering exceptional service to our valued customers.

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About The Role

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As a Customer Service Representative, you will be the first point of contact for customers, providing professional support and ensuring a positive customer experience from enquiry through to order fulfilment.

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Working closely with the sales, production and operations teams, you will assist customers with product enquiries, quotations, order processing and delivery coordination.

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Key Responsibilities

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- Respond to customer enquiries via phone, email and face to face interactions
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- Prepare quotations and process customer orders accurately and efficiently
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- Provide product information and support to customers, builders, contractors and trade partners
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- Coordinate with production and logistics teams to ensure timely delivery of orders
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- Manage customer records and maintain accurate data within company systems
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- Resolve customer issues and enquiries in a professional and timely manner
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- Build and maintain strong relationships with new and existing customers
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- Assist the sales team with administrative and customer support activities
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About You

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- Previous experience in customer service, internal sales, administration or a similar role
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- Strong communication and relationship-building skills
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- Excellent attention to detail and organisational skills
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- Ability to manage multiple priorities in a fast-paced environment
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- Confident using Microsoft Office and computer-based systems
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- Positive attitude with a strong commitment to customer satisfaction
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- Experience within manufacturing, construction, building products or industrial industries will be highly regarded
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Why Join Metroll?

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- Join a well-established Australian manufacturing business with a strong reputation
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- Stable, full-time opportunity based in Pakenham
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- Supportive team culture and cooperative work workplace
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- Ongoing training and development opportunities
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- Opportunity to build a long-term career within a growing national organisation
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If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

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Metroll is an equal prospect employer and welcomes applications from people of all backgrounds, experiences and identities.

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Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

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If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

📌 Customer Service Representative (Dalmore)
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