About the role

This is a senior reception role in a medical practice, responsible for overseeing daily operations, patient service, and billing and administration functions.

Daily Operations

•⁠ ⁠Ensure reception areas are organised, clean, and operating efficiently

•⁠ ⁠Coordinate daily reception workflows, including opening and closing procedures

•⁠ ⁠Monitor appointment books and assist with GP and nurse scheduling

•⁠ ⁠Ensure adequate reception staffing and assist with roster changes when required

•⁠ ⁠Troubleshoot patient booking and administrative issues throughout the day

Patient Service

•⁠ ⁠Maintain a high standard of customer service for patients and visitors

•⁠ ⁠Assist with managing difficult patient interactions and complaints

•⁠ ⁠Ensure patient confidentiality and privacy requirements are followed

•⁠ ⁠Support reception staff with Medicare, billing, and patient account enquiries

Billing & Administration

•⁠ ⁠Assist with Medicare billing and Assignment of Benefit (AOB) processes





•⁠ ⁠Monitor outstanding accounts, WorkCover, DVA, TAC, and third-party billing

•⁠ ⁠Assist with daily banking, EFTPOS reconciliation, and balancing tills

•⁠ ⁠Ensure referrals, recalls, reminders, and correspondence are processed promptly

•⁠ ⁠Monitor incoming documents and allocate work through Best Practice/MBS Pro Document Sorter

About You

•⁠ ⁠Previous experience working in a medical practice (essential)

•⁠ ⁠Experience using Best Practice software and HotDoc (essential)

•⁠ ⁠Previous experience in a senior or supervisory reception role, or demonstrated readiness to step into one (highly regarded)

•⁠ ⁠Excellent communication and interpersonal skills

•⁠ ⁠Robust organisational skills and the ability to manage competing priorities

•⁠ ⁠A calm, professional approach to problem-solving and patient conflict

📌 Senior Medical Receptionist (Langwarrin)
🏢 Langwarrin health clinic
📍 Langwarrin