Multiple roles available

- Up to a maximum of 5 months duration
- Full time/Part-time (3 days min.), casual position for an immediate start
- Peak period coverage between end of November 2026 – March 2027 between
- Contact Centre Services between 8:00am – 7:00pm
- Higher Education Officer Level 5 casual rate $55.67 per hour + super
- Campus Independent

Duties

- Deliver an end-to-end customer experience in a quick-paced and high-volume environment through supporting all inbound and outbound enquiries (phone, face to face, CRM, live chat)
- Promptly and professionally respond to and resolve queries using comprehensive knowledge and available resources, ensuring timely and accurate information is conveyed to students
- Proactively develop, maintain and apply a thorough working knowledge of business-related information including programs, policies and procedures and ensure all university regulatory and procedural requirements are met.
- Work collaboratively within the team and as a member of the ASK La Trobe to facilitate efficient and effective customer service delivery to students and administrative support staff in the University.
- Requirement to be available full time for peak periods between December 2026 (including 24 & 28-31 December 2026 for VTAC rounds) up to February/March 2027. Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.
- Incumbent must be available to work between the hours of 8:00am – 7:00pm Monday to Friday.

Selection Criteria The successful candidate must demonstrate possession of the following knowledge and skills:

- Completion of an undergraduate degree with some relevant work experience; or an equivalent combination of relevant experience and/or education/training.
- Excellent communication, written and verbal skills, with a demonstrated customer service focus and solution orientated approach.




- Excellent interpersonal skills, including the ability to develop cooperative working relationships with colleagues and stakeholders.
- Ability to provide accurate and timely advice in response to enquiries from both internal and external students and stakeholders.
- High level of proficiency in computer software packages, including word processing, spreadsheets and databases.
- Flexible approach to individual and team task allocations and priorities.

Application procedure Please apply online with your CV and a cover letter addressing your suitability for the position and your preference for full time or part time work, and availability between 8:00am-7:00pm Only shortlisted candidates will be contacted for an interview. As part of the screening process, all applicants will be requested to complete a 10min video assessment addressing 2-3 questions. Video link will be sent to the applicants upon application submission. Job advertisement may close earlier if a suitable applicant is found. Applicant must have full working rights in Australia for the full duration of the appointment. Applications close by 11:55pm Sunday 20th September 2026 Recruitment Enquiries For inquiries about this position, please contact Emma Fowler at the following email: [email protected] All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement.

Why La Trobe

- Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact.
- Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics
- Help transform the lives of students, partners and communities now and in the future

📌 Senior Officer, Customer Care (ASK La Trobe) (Melbourne)
🏢 La Trobe University
📍 Melbourne