Job Description

Moffat Group is seeking an experienced and commercially focused Service Manager to lead our service operations and drive exceptional outcomes for our customers, technicians and business.

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This is a hands-on leadership role for someone who thrives on improving service delivery, developing people, solving problems and identifying opportunities to grow a profitable service business.

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About the role

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Reporting to the National Service Manager, you will be responsible for the effective day-to-day management of the service function, including technicians, subcontractors, scheduling, customer service, administration and compliance.

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You will work closely with Sales, Customer Service, Warehouse and Management to ensure our customers receive timely, professional and effective service.

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Key responsibilities

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Lead, coach and develop the service team to achieve high standards of performance and customer service.

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Coordinate technicians and subcontractors to maximise service delivery and minimise response times.

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Ensure the service team is appropriately resourced to complete jobs efficiently and on time.

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Build and maintain strong relationships with customers, technicians, subcontractors and internal stakeholders.

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Resolve customer and operational issues quickly and effectively.

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Identify and pursue new service business opportunities to increase revenue and profitability.

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Work closely with Sales to support equipment sales, installations and ongoing customer relationships.

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Improve first-time fix rates and reduce service inefficiencies.

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Manage the subcontractor network, including performance, compliance and documentation.

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Oversee service quotations, estimates, warranty approvals,



timesheets, expenses and invoicing queries.

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Manage active service orders and ensure jobs are progressed and closed within required timeframes.

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Prepare monthly service reports and provide accurate and timely management information.

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Manage RDO and on-call rosters.

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Maintain strong WHS and regulatory compliance across the service operation.

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Drive continuous improvement across service processes, systems and administration.

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About you

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We are looking for a confident and capable service leader who brings:

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Proven experience managing a service, field service or technical operations team.

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Strong people leadership, coaching and performance management skills.

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Excellent customer service and relationship management capabilities.

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Strong commercial awareness and an understanding of service profitability.

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Excellent communication and problem-solving skills.

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The ability to manage competing priorities in a fast-paced environment.

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Strong organisational and administrative skills with excellent attention to detail.

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A proactive, adaptable and adaptable approach.

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The resilience and tenacity to see issues through to resolution.

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The ability to work collaboratively across Sales, Operations and other business functions.

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A strong commitment to workplace health, safety and compliance.





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Experience within the commercial catering equipment, engineering, electrical, mechanical or broader technical service industry will be highly regarded.

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What success looks like

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In this role, success will be measured through:

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High levels of internal and external customer satisfaction.

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Improved service response times and first-time fix rates.

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Strong technician productivity and recoverable time.

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Growth in service revenue and profitability.

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Achievement of service budgets and targets.

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Effective management of active orders and warranty processes.

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Strong team engagement and performance.

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Accurate, timely reporting and administration.

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High standards of WHS and compliance.

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This is an opportunity to take ownership of a key operational function within an established business and make a genuine impact.

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You will have the opportunity to lead a capable team, strengthen customer relationships, improve service performance and contribute directly to business growth and profitability.

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If you are a commercially minded service leader who enjoys creating structure, developing people and delivering results, we would like to hear from you.

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- What's your expected annual base salary?
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- How many years' experience do you have as a service manager?
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- How much notice are you required to give your current employer?
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- Have you worked in a role which requires a sound understanding of Work Health & Safety Standards?
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📌 Service Manager (Queensland)
🏢 Moffat
📍 Queensland