Job Description

Responsibilities

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Service Coordinator – Mobile Cranes

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Take ownership. Drive service performance. Be the key link between our customers, technicians and operations.

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Liebherr Australia is seeking an experienced Service Coordinator to join our Mobile Cranes team.

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This is more than a traditional Service Coordinator position. You will play a key role in coordinating the day-to-day service operation across the region, taking ownership of workflow, customer requirements, technician allocation, crane movements, WIP and overall service delivery.

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Working closely with the Service Manager and wider Mobile Cranes team, you will be a central point of contact for customers and technicians and will help ensure our service operations are delivered safely, efficiently and to the highest standard.

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What you'll be responsible for

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- Take ownership of scheduling and coordinating service activities across workshop and field operations.
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- Act as a key point of contact for customers, technicians, suppliers and internal stakeholders.
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- Coordinate technician resources, parts, tooling and equipment to meet customer and operational priorities.
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- Manage the movement and arrival of cranes and components, ensuring everything is coordinated in the correct sequence to support build and delivery requirements.
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- Take ownership of Work in Progress (WIP), including opening and closing jobs, job costing, quotations and ensuring work is progressed and finalised within required timeframes.
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- Monitor and maintain the graphical planner and MMS to ensure accurate visibility of current and upcoming work.
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- Coordinate warranty, modification and service work.
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- Provide clear operational reporting and identify potential issues before they impact customers or service delivery.
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- Provide guidance and direction to members of the service team and help maintain an efficient workflow across the department.
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- Work closely with Sales, Parts, Payroll, Administration, suppliers and contractors to ensure a seamless service operation.
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- Identify opportunities for continuous improvement and contribute to improving service processes and performance.
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- Promote a strong safety culture and ensure work is completed in accordance with HSE, quality and legislative requirements.
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About You

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What we're looking for

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We're looking for someone who firstly is HIGHLY ORGANISED, can take ownership, make decisions and confidently coordinate a complex service operation.

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You will ideally have:

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- Previous experience in a Service Coordinator, Service Advisor, Workshop Coordinator, Service Planner or similar operational role.
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- Experience working within a heavy equipment, mobile plant, crane, automotive, mining, transport or related technical environment.
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- Robust customer service and stakeholder management skills.
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- Excellent organisational and scheduling skills, with the ability to manage competing priorities.
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- Strong commercial awareness and experience managing WIP, job costing or service administration.
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- The confidence to coordinate technicians and resources and keep work moving.
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- High attention to detail and strong computer skills.
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- The ability to communicate effectively with customers, technicians, managers and other stakeholders.
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- A proactive approach to identifying problems and finding practical solutions.
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A recognised trade qualification in Mechanical, Electrical or Electronics would be highly regarded, as would a Certificate III in Business Administration or similar.

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You will ideally have - Liebherr experience and Mobile Crane experience

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Our Offer

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If you have any questions, please contact Jennine Williams.

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One Passion. Many Opportunities.

📌 Service Coordinator (Victoria)
🏢 Liebherr Group
📍 Victoria