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Details - Casual Campaign - Student Ambassador ASK La Trobe

Casual Campaign - Student Ambassador ASK La Trobe

Job No.:571023

Work type:Casual

Casual Campaign: Student Ambassador (ASK La Trobe)

- Multiple roles available
- Up to a maximum of 5 months duration
- Full time/Part-time (3 days min.), casual position for an immediate start
- Peak period coverage between end of November 2026 – March 2027
- Contact Centre Services coverage between 8:00am – 7:00pm
- Higher Education Officer Level 2 casual rate $42.89 per hour + super
- Campus Independent

Duties:

- Assist new students to navigate Student Online and enrol, timetable, access LMS and understand the Handbook.
- Answer general queries about studies such as study plans, timetables & contact hours.
- Support students to build their personal Orientation Planner in time for O-Week.
- Refer students to ASK La Trobe or other stakeholders during the peak period for more detailed assistance for complex enquiries.
- Refer students to other services, such as clubs and societies, Medibank staff Overseas Students Health Cover (OSHC) enquiries, Student IT
- General queries – wayfinding and campus navigation, books and book lists, car parking on campus, public transport to campus, best coffee on campus, uniform requirements (e.g. nursing).
- Assist and support Load Optimisation Outbound Call Campaigns as part of our outreach support by contacting students via phone and/or email.
- Assist and support Inbound phone enquiries for new students.

Requirement to be available full time for peak periods between December 2026 (including 24 & 28-31 December 2026 for VTAC rounds) up to February/March 2027. Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.





Incumbent must be available to work between the hours of 8:00am – 7:00pm Monday to Friday.

Selection criteria:

The successful candidate must demonstrate possession of the following knowledge and skills:

- Is a current student or recently graduated student of La Trobe University.
- Ability to follow instructions and procedures.
- Knowledge of various student software applications used for administrative tasks eg Student Portal, Allocate+, LMS.
- An ability to work to given deadlines and to set standards.
- An ability to communicate information in a courteous and effective manner.
- A adaptable approach to duties and a positive attitude to work.
- Willingness to learn.

Application procedure

Please apply online with your CV and a cover letter addressing your suitability for the position and your preference for full time or part time work, and availability between 8:00am-7:00pm

Only shortlisted candidates will be contacted for an interview. As part of the screening process, all applicants will be requested to complete a 10min video assessment addressing 2-3 questions. Video link will be sent to the applicants upon application submission.

Job advertisement may close earlier if a suitable applicant is found. Applicant must have full working rights in Australia for the full duration of the appointment.

Applications close by 11:55pm Sunday 20th September 2026

Recruitment enquiries:

For inquiries about this position, please contact Emma Fowler at the following email: [email protected]

All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement.

Why La Trobe:

- Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact.
- Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics

Advertised:02/9/2026

Closing Date:20/9/2026

📌 Casual Campaign - Student Ambassador ASK La Trobe (Melbourne)
🏢 La Trobe University
📍 Melbourne