Job Description

We are seeking a customer-focused and driven Collections Officer to join our Shared Services team.

Reporting to the Collections Team Leader, you will be responsible for managing a portfolio of customer accounts, ensuring timely collections, resolving account queries and supporting the effective management of aged debt across the business.

This role is ideal for someone who enjoys building relationships, solving problems and working in a rapid-paced, high-volume environment where customer service and commercial outcomes go hand in hand.

Key Responsibilities

- Manage a portfolio of customer accounts across multiple business units and ERP systems.
- Conduct high-volume collections activities, ensuring timely follow-up of outstanding accounts.




- Investigate and resolve customer account queries, disputes and reconciliations efficiently.
- Support customers in adhering to agreed trading terms and credit policies.
- Build strong relationships with customers and internal stakeholders to support positive collection outcomes.
- Minimise aged debt and contribute to the achievement of collection and cash flow targets.
- Maintain accurate records of collection activities and account status updates.
- Identify opportunities to improve processes and contribute to continuous improvement initiatives within the Credit team.

📌 Collections Officer (Mount Waverley)
🏢 Bapcor
📍 Mount Waverley