About the Role

We are seeking an experienced, professional and highly organised Medical Secretary / Receptionist to join our specialist ophthalmology practice in Windsor.

This is a hands-on role combining front-of-house reception, medical administration and surgical coordination. We are looking for someone who takes pride in providing an exceptional patient experience and who can work accurately, calmly and professionally in a busy specialist medical environment.

The position may be offered on a full-time or part-time basis, depending on the experience, capabilities and availability of the successful candidate.

Previous experience within a specialist medical practice is highly regarded. Experience in ophthalmology, another surgical specialty or surgical bookings is particularly desirable; however, we are also interested in strong medical administration candidates who demonstrate the right attitude, attention to detail and ability to learn.

Key Responsibilities

The role will include:

- Welcoming patients and providing a qualified, warm and efficient reception experience.

- Managing incoming telephone calls, patient enquiries and appointment bookings.

- Coordinating specialist consultation schedules and maintaining accurate patient records.

- Processing consultation billing, Medicare and private billing, and completing end-of-day reconciliation and banking.

- Preparing patient surgical quotations and coordinating surgical bookings.

- Liaising with patients, ophthalmologists, hospitals, day surgeries, referring practitioners and other healthcare providers regarding surgical and clinical arrangements.

- Supporting patients throughout the administrative aspects of their treatment journey, from consultation through to surgery.





- Providing administrative and secretarial support to ophthalmologists and the wider clinical team.

- Using medical practice management and clinical software.

- Audio typing and preparing medical correspondence where required.

- Managing incoming and outgoing referrals, reports and clinical correspondence.

- Maintaining accurate documentation and strict patient confidentiality.

- Assisting across reception and administration functions as required in a growing specialist practice.

About You

We place a strong emphasis on both technical capability and the way our team members work with patients, doctors and colleagues.

The successful candidate will demonstrate:

- Previous experience in medical reception, medical administration or medical secretarial work, preferably within a specialist medical practice.

- Excellent organisational skills and a very high level of attention to detail.

- Strong computer literacy and confidence learning new systems and workflows.

- Excellent written and verbal communication skills.

- A professional, calm and confident telephone manner.

- Strong customer service and interpersonal skills.

- The ability to remain composed, courteous and organised during busy clinics.

- Reliability, initiative and accountability.

- The ability to identify problems and take appropriate action rather than waiting to be directed.

- The ability to work independently while contributing positively to a collaborative team.





- Discretion and a strong understanding of patient privacy and confidentiality.

- Flexibility and willingness to assist across different administrative functions when required.

- A professional approach to communication, workplace relationships and conflict resolution.

- Respect for colleagues and a willingness to contribute to a positive workplace culture.

- Experience with surgical bookings and patient surgical quotations is highly desirable.

Experience within ophthalmology, another surgical specialty or a busy private specialist practice would be particularly advantageous.

About Us

We are a new specialist ophthalmology practice located in Windsor, Melbourne.

Our focus is on providing high-quality, comprehensive and patient-centred eye care in a modern specialist environment. Our ophthalmologists provide expertise across a range of ophthalmic subspecialties and are committed to delivering excellent clinical outcomes and a consistently high standard of patient care.

We are building a workplace culture based on:

- Professionalism

- Respect

- Teamwork

- Accountability

- Attention to detail

- Continuous improvement

- Exceptional patient service

As the practice grows, this role provides an opportunity for the successful candidate to become an important member of the team and contribute to the development of a high-performing specialist practice.

Applications

If you believe you would be well suited to this position, please submit:

1. A brief cover letter outlining your relevant experience and why you are interested in joining our clinic; and

2. Your current CV, including details of two relevant referees.

Only shortlisted applicants will be contacted.

📌 Medical Secretary / Receptionist (Windsor)
🏢 Avenue Eye Specialists
📍 Windsor