Help keep hospitality businesses moving by coordinating breakdowns, warranty service, technicians and spare parts.

Cossiga Australia is seeking an organised, proactive and customer-focused Service & Spare Parts Coordinator to join our team.

This is a key role in our service department, supporting customers when their equipment requires breakdown assistance, warranty support, repairs, maintenance or spare parts.

You will be the central link between customers, subcontracted technicians, internal teams and spare parts support, helping ensure service issues are assessed, actioned and followed through to completion.

If you enjoy solving problems, coordinating urgent requests and keeping customers informed when equipment issues arise, this is a great long-term opportunity with a growing business.

About Us

We are experts in food cabinets that make food look great, and our experienced team offers valuable insights into the business of displaying and selling food across a wide range of environments.

We offer unmatched 360° service, from product selection right through to after-sales support and servicing, ensuring an easy and stress-free experience for our customers.

About the Role

As Service & Spare Parts Coordinator, you will coordinate incoming breakdown, warranty, repair, maintenance and spare parts requests from customers across Australia.

You will help gather information about equipment faults, assess the next steps, arrange subcontracted technicians, coordinate required spare parts and keep customers updated throughout the service process.

This role suits someone with experience in service coordination, breakdown support, warranty administration, technician scheduling, spare parts, dispatch or technical customer service within a service-based industry.





This is not just an administration role. You will be managing live equipment issues, customer expectations, technician availability, parts requirements and service follow-ups in a busy environment.

Key Responsibilities

- Manage incoming breakdown, warranty, repair and spare parts requests

- Triage equipment issues and gather accurate fault information from customers

- Coordinate subcontracted technicians for repairs, warranty work and maintenance

- Process spare parts orders and coordinate dispatch

- Follow up with customers and technicians to keep jobs moving

- Keep customers informed on job progress, delays, parts availability and outcomes

- Support preventative maintenance programs and schedules

- Maintain accurate service records, warranty notes, job details and customer communication

- Identify recurring equipment faults and assist with service improvements

- Work closely with the wider service team, sales and operations to coordinate customer support and resolve service issues

About You

You will be calm under pressure, highly organised and confident communicating with customers, technicians and internal teams.

You do not need to be a technician, but you must be comfortable working with technical information, asking the right questions and keeping accurate records.

You will ideally bring:





- 2+ years’ experience in service coordination, technician scheduling, dispatch, spare parts, warranty support or a similar role

- Strong organisational and time management skills

- Excellent written and verbal communication

- High attention to detail and strong follow-up skills

- Ability to manage multiple jobs and priorities at once

- A proactive, solutions-focused attitude

- Confidence using job management software and Microsoft Office

- Experience dealing with customers when equipment, machinery or systems have broken down

- Experience in commercial catering equipment, refrigeration, HVAC, electrical, plumbing or a similar service-based industry would be highly regarded

What We Offer

- Competitive salary package

- Job security in a growing business

- Paid day off on your birthday

- Monthly team lunch

- Supportive team environment

- Comprehensive training and ongoing support

- Career development opportunities in a growing company

Is This Role Right for You?

This role is best suited to someone who enjoys a busy service environment where priorities can change quickly.

You will need to be comfortable dealing with customers when equipment is not working, following up technicians, checking details, managing delays and keeping multiple service jobs moving at the same time.

If you enjoy coordination, problem-solving and being the person who brings everything together, this could be an excellent long-term opportunity.

How to Apply

If you are looking for a long-term prospect with a growing business and want to be part of a team that values service, quality and follow-through, we would love to hear from you.

Click Apply Now to submit your application.

📌 Service & Spare Parts Coordinator – Commercial Catering Equipment (Noble Park)
🏢 Cossiga Australia
📍 Noble Park