About the role

The Practice Manager is responsible for the overall operational, administrative, staffing, compliance and financial coordination of multiple general practice clinics. The role provides centralised oversight and support to Team Leads at each location, ensuring consistent processes, effective staffing, compliance, financial administration and a high standard of patient service across all clinics. The Practice Manager acts as the key link between the Practice Owners, clinicians, Team Leads, administration staff, bookkeeper and external providers.

Key responsibilities
Oversee the day-to-day operations of multiple clinic locations
Supervise, support and provide direction to Team Leads
Ensure consistent policies, procedures and standards across all clinics
Manage recruitment, on boarding and induction of clinical and administrative staff
Oversee staff rosters and workforce planning across all clinics
Prepare and review payroll information for the bookkeeper
Oversee practice compliance and accreditation requirements




Coordinate AGPAL accreditation processes and maintain required documentation
Manage and respond to patient complaints and feedback
Develop, review and maintain practice policies and procedures

About you
Experience in general practice or healthcare management
Experience managing multiple sites and/or teams
Robust knowledge of general practice operations and Medicare requirements
Experience in HR, recruitment, rostering and staff management
Understanding of RACGP Standards and AGPAL accreditation
Knowledge of PRODA, PIP/WIP and Medicare administration
Solid financial and administrative skills, including payroll and reporting
Excellent organisational, communication and problem-solving skills
High level of confidentiality, professionalism and attention to detail
Ability to manage competing priorities and work independently

📌 Practice Manager Clarkson (Australia)
🏢 West Coast Medical Centre
📍 Australia