As a Customer Service Advisor, you will be a key point of contact for our clients throughout their after-sales journey, ensuring every interaction reflects the exceptional standards synonymous with the Longines name. From managing service estimates and repair updates to providing first-level technical assistance and ensuring the highest standards of quality upon completion, you will play an key role in delivering a seamless and personalised after-sales experience.

Experience within the watch industry is not essential, as comprehensive training will be provided. A genuine passion for watches, an appreciation for craftsmanship and a commitment to exceptional customer service will be highly regarded.
Deliver exceptional, personalised after-sales service
Build strong client relationships through proactive communication
Manage estimates, repairs, service updates and follow-up
Assess service needs and recommend appropriate solutions
Provide first-level technical assistance and develop product knowledge
Conduct timepiece diagnostics and identify required repairs
Complete quality control checks on serviced timepieces
Proactively update clients on repair progress and delays
Resolve client queries and provide effective solutions
Complete service administration and maintain accurate records




Support stock takes and inventory management
Assist the boutique sales team when required
Participate in ongoing product, brand and technical training

About you

You are a highly organised, detail-oriented and service-driven professional who takes pride in delivering exceptional client experiences. You have a genuine interest in watches and craftsmanship, with a passion for developing your product and technical knowledge.
Previous experience in customer service, retail or a client-focused workplace
Excellent communication, organisational and interpersonal skills, with strong attention to detail
Proactive approach to client follow-up, problem solving and solutions
Confident with basic computer systems and eager to learn
Genuine passion for watches, craftsmanship and the Longines brand
Positive, collaborative attitude with full time availability, including weekends and late-night trading

Apply Now

Don’t let a missing skill stop you. Research shows many people only apply when they match every single requirement. If you are passionate about exceptional client service, Swiss watchmaking and timeless craftsmanship, we would love to hear from you.

📌 Customer Service Advisor Longines Market Street Haymarket
🏢 The Swatch Group Australia
📍 Haymarket