About the role

The Senior Project Manager will lead the Service Delivery Management Group and report to the Program Director. This role involves business management, service delivery coordination, and ensuring alignment with Service Level Agreement commitments across multiple projects.

Key responsibilities
Lead the Service Delivery Management Group and report to the Sapiens Qualified Services Executive
Manage business operations and associated reporting obligations, identifying and rectifying service delivery issues
Coordinate day-to-day activities of the Supplier's Personnel and Subcontractors to support service delivery
Lead and direct efforts to resolve issues and meet Service Level Agreement commitments, including attending meetings with stakeholders and third parties
Maintain and update documentation and provide required reports to the client representative
Ensure newly onboarded personnel complete required onboarding training
Initiate and drive delivery planning activities including SOW, WBS, and Project Change Control
Conduct stakeholder identification and human resource management across projects
Manage risk and communication across the program
Create and maintain project charters, delivery schedules, and plans by identifying resource estimates, timelines, milestones,



task dependencies, and impediments
Control and track delivery performance in respect to time, cost, and quality through constant evaluation of project progress
Conduct regular program and delivery status meetings, reporting delivery status to management and project teams
Provide day-to-day guidance to Scrum Masters and competency leads to ensure program goals are met

About you
More than 14+ years of work experience and understanding of the Project Management framework, agile/scrum, waterfall and hybrid
Experience of working on the Insurance domain
Ability to lead and track multiple projects
Proven leadership skills, able to lead and motivate the team
Cost and risk management skills
Excellent communication, interpersonal and negotiation skills
Ability to take decisions in critical scenarios
Open to learn and pick up process and other organizational methodologies for project execution and management
Open to travel and work across global time zones
Problem-solving skills, time management skills and approachable to the teams

About us

Sapiens Software Solutions (Australia) Pty Limited is located at Level 12, 90 Arthur Street, North Sydney NSW 2060.

📌 Senior Project Manager Perth
🏢 Sapiens
📍 Perth