Superior Machinery Maintenance is looking for an experienced Workshop / Service Manager to take ownership of the day-to-day operation of our busy vehicle maintenance workshop in the Mt Isa region. This is a hands-on leadership role for someone who understands cars and trucks, knows how a productive workshop should operate, and has the confidence to manage a team of approximately 10 technicians including apprentices. You will lead people, plan work, maintain high standards, communicate with customers and make sure the workshop runs efficiently and professionally.
Key responsibilities
Managing and supporting approximately 10 technicians including apprentices
Planning and allocating workshop jobs on a daily basis
Monitoring workloads, job progress and technician efficiency
Conducting regular toolbox meetings
Ensuring technicians remain up to date with required manufacturer and brand training modules
Carrying out regular staff performance reviews and providing constructive feedback
Checking completed vehicles to ensure repairs have been carried out correctly and workmanship meets standards
Providing customers with regular updates on the progress of their vehicle
Monitoring quoted costs against actual repairs and contacting customers before proceeding with work that will exceed an approved quote
Overseeing the operation of the spare parts function including ensuring parts and stock are managed correctly and conducting regular stocktakes
About you
Experienced with cars and trucks
Comfortable leading technicians and apprentices
Highly organised and capable of managing multiple jobs at once
A robust communicator with both customers and workshop staff
Confident making decisions and holding people accountable
Commercially aware and conscious of labour efficiency, parts costs and job profitability
Focused on quality and customer service
Fair, consistent and qualified when managing staff
Proactive rather than waiting for problems to arise
Previous experience as a Workshop Manager, Service Manager, Workshop Foreman, Leading Hand or Senior Technician would be highly regarded
About us Superior Machinery Maintenance operates a busy vehicle maintenance workshop in the Mt Isa region.
📌 Workshop / Service Manager Mount Isa
🏢 Superior Machinery Maintenance
📍 Mount Isa
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