Job Description

The Service Consultant role provides essential administrative, operational, and logistical support across the business. This is an excellent entry
level role into the Insurance sector, with high exposure to multiple stakeholders within the business with additional cross-skilling into
Accounts Receivable as part of development within the role.

Office Services:
Opening and scanning all inbound mail.
Scanning and indexing of inbound correspondence.
Delivery and collection of mail to business partners across Sydney office.
Supporting storage files online & assisting Business Units in delivering files recalled.
Printing and posting ad-hoc mailings daily
Courier booking, receipt, and support
Receiving invoices & creating purchase orders for mail services.
Banking of cheques.
Downloading UHG reports
Undertaking Quality Assurance checking for peers.
Ensuring that the mailroom office complies with health and safety standards to maintain a protected workplace whilst performing duties.
Ensuring Allocated work completed within agreed Service standards with high quality output.
Support to Stakeholders:




Assist other Service teams in other areas (including call Centre) to help achieve departmental goals during peak periods.
Handling exceptions and enquiries from internal business partners.
Aid the business with the recall of files for LEO from Iron Mountain
Input into content review for Procedure Guides.
Ensure adherence with TAL’s Risk framework and guidelines.

With our Offshore Partners:
Provide investigative technical support for queries outside standard processes, including complex and exceptional cases.

Builds our Business:
Demonstrate robust business acumen.
Think innovatively and challenge the status quo, embedding changes that add value to customers and partners.
Contribute to proactive and consistent service, identifying and resolving issues and prospects.

Connects with People:
Ensure fair and equitable treatment of others.
Support and look out for others while challenging assertively and respectfully
Participate in team activities with enthusiasm, humour and respect.

📌 Service Consultant Office Services Sydney
🏢 TAL
📍 Sydney