White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are looking for a Customer Service Casuals (short term) to assist our Customer Service team during our peak sale period. Located at our Rosebery office, this role is perfect for anyone who thrives in a fast-paced environment and wants to kickstart their career in the fashion industry.

About the Role
This role will run from mid October through to end of January.
Minimum 3 days a week availability required - Monday and Thursday essential
Shifts will be between 7am and 5pm, Monday to Friday.

Main Responsibilities
Communicating with customers & ensuring customer satisfaction on emails & live-chat
Handle customer queries professionally, provide knowledgeable solutions and follow up as required
Ensuring customer profiles & communication is documented




Working with the returns team on processing returns & faulty replacements
Provide backup and support to other Customer Service team members as/when requested

Requirements
Previous customer service experience (either online or in-store)
Robust organisational skills, ability to multi-task & show initiative
Experience in a fast paced working environment
Excellent communication skills
Excellent attention to detail
Strong grammar skills
Comprehensive computer skills with an iMAC

Advantages
Stunning new office located in Rosebery with in office parking available
Flexibility with working days
Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
Regular team events and internal celebrations

📌 Customer Service Casual Short Term Sydney (Australia)
🏢 White Fox Boutique
📍 Australia