Job Description

We are seeking a dedicated and experienced Night Manager to join our team at Sofitel Brisbane Central. As the Night Manager, you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours, maintaining high standards of guest satisfaction, and overseeing the safety and security of our property.

What you'll be doing:
Manage and supervise all aspects of hotel operations during night shifts
Ensure exceptional guest experiences by addressing inquiries, resolving issues, and anticipating needs
Oversee check-in and check-out procedures, maintaining accurate guest accounts and records
Implement and maintain strict security protocols to ensure guest and property safety
Coordinate with other departments to address any overnight maintenance or housekeeping needs
Prepare and analyse nightly reports for management review
Train and mentor night shift staff, promoting a culture of excellence, passion and pride
Handle emergency situations calmly and efficiently, following established procedures
Assist in food and beverage service as needed, ensuring quality and timeliness
Contribute to the continuous improvement of hotel operations and guest services.

📌 Night Manager Brisbane
🏢 Sofitel
📍 Brisbane