About Us: Wireless Communications has been providing telecommunications and IT business services for over 20 years. As a nationally awarded Telstra Business Accredited Partner, we offer next-generation technology solutions and exceptional ongoing client support. Our expertise spans Enterprise SD-WAN Management, Managed IT Services, Cloud Migration, and ICT Support, ensuring productivity and superior business efficiencies for our clients.

We are proud of our longstanding partnerships with Telstra, Fortinet and Microsoft.

Our goal is to be the best ICT business in the state. We are guided by our core values:
People: People are everything!
Ethics: Never a decision. Never lowered to achieve any goal.
Goal: To be the best ICT business in the state.
Approach: Empathetic, Pragmatic, Deliberate, Focused, and Timely.

Join us and be part of a team dedicated to delivering cutting-edge solutions and outstanding service. : We are looking for a Level 2 Service Desk Officer to join our growing IT team. In this role, you will provide technical support to our internal staff and troubleshoot a variety of IT issues. You will also act as a resource for the Level 1 team, offering guidance and assisting with more complex problems.

Key Responsibilities:
Provide technical support to staff via phone, email, and in person




Troubleshoot and resolve a variety of IT issues, including hardware, software, and network problems
Provide an escalation point for the Level 1 team members, offering guidance and assisting with troubleshooting more complex issues
Document and escalate complex issues to Level 3 support
Reset passwords and update user accounts
Maintain accurate records of all service requests
Attend occasional on-site scheduled and emergency visits to clients' sites for troubleshooting or maintenance.

Qualifications:
Minimum 3 year's experience in a technical support role
Strong understanding of computers and technology
An active knowledge of Microsoft 365 Azure AD, Exchange, SharePoint and Teams administration
Proficient ability with Active Directory and SQL Server
Hands-on experience with backup solutions such as Veeam
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Problem-solving skills
Valid driver's license

Why Join Us:
Competitive salary and benefits package
Variety of day to day with remote and onsite work
Opportunity to work in a quick-paced and agile environment
Chance to learn and grow your technical skills

📌 Level 2 Help Desk Officer Wayville
🏢 Wireless Communications P/L
📍 Wayville