This role is based in Adelaide, SA.

Immediately start.
Transformation Services calls, installing and servicing Laptop, Branded Desktops, and iOS Devices, peripherals and/or electronic equipment
May perform routine installs, moves, adds and changes as part of a directed team, including:
Complex desktop and laptop break fix work
Whole unit replacement
FRU Parts Replacement

• Load software with a script
Performs scripted image loading, unit diagnostics and replaceable unit swapping
Perform troubleshooting by running basic diagnostics and performs basic module replacement on Macs, servers and peripherals

• Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeaner and dress.
Ensures customer satisfaction throughout

• Ensures client specific Service Level Agreements are met,



and incident and request tickets are updated accordingly within the AASP ticketing system
Performs onsite repairs mainly on laptops at surrounding schools.
L1-ASP1

You will be successful in this role if you have:
High school degree required
A+ certification a plus
Basic mechanical skills and understanding of electro static discharge (ESD) procedures
Training and/or vendor certifications as required including completion of Core Training
Ability to resolve complex problems as directed
Excellent communication skills and Valuable management skills

Police or criminal background verification clearance may be required

Must have Full valid Driver License.

📌 Laptop Level 1/2 Service Technician Adelaide (Australia)
🏢 Centre Com
📍 Australia