Casual Dispatch & Customer Service Assistant

(Ideal for a student or parent seeking school-hour flexibility)

Join the Team

This is a hands-on, casual role supporting the day-to-day operations of a growing fashion brand.

You’ll sit at the centre of fulfilment and customer experience — ensuring orders are dispatched accurately, returns are processed efficiently, and customers receive explicit, timely support.

The role is structured to suit someone looking for consistent part-time hours, particularly across school hours or alongside study.

It’s operational, fast-moving, and detail-driven.

Key Responsibilities
Pick, pack, and dispatch daily online orders with accuracy and speed
Process returns end-to-end: garment QC, refunds, exchanges, and credit notes
Respond to customer enquiries via email and phone in a explicit, solutions-focused manner
Assist in managing stock intake, checking, and storage
Maintain stockroom organisation and quality control standards
Support regular stocktakes and inventory accuracy
Work alongside the team to ensure smooth daily operations across dispatch and customer service

The Ideal Candidate




Atleast 3 years previous experience in retail, dispatch, or customer service (fashion preferred but not essential)
Highly organised with strong attention to detail
Confident communicator with a customer-first mindset
Reliable and able to work independently within a small team
Comfortable in a hands-on, physical role (on your feet, moving stock)
Looking for part-time, consistent hours (suited to school hours or adaptable study schedules)
A proactive, adaptable, and problem solving mindset

Why This Role Works
If you’re passionate about fashion, love keeping things organised, and enjoy creating exceptional customer experiences, you’ll thrive at SUBOO
Ideal for parents returning to work or students wanting consistent income
Explicit scope — execution-focused, no corporate fluff
Close knit team, direct impact on daily operations

If you’re someone who likes getting things done properly, keeping things organised, and being part of a fast-moving environment, this role will suit you.

Please note: only shortlisted candidates will be contacted.

📌 Fashion Casual Dispatch & Customer Service Coordinator Sydney
🏢 SUBOO
📍 Sydney