About the role

Working alongside the Restaurant Manager, you will take a leading role in the smooth running of restaurant services and help ensure the front-of-house team consistently delivers the level of service guests expect. On a typical shift, you will oversee a team of approximately six staff, providing direction and support throughout service and ensuring established systems, structured order of service and customer service standards are consistently followed. This is a hands-on position where you'll be on the floor leading by example, interacting with guests, supporting the team and ensuring the small details that create a outstanding restaurant experience are never overlooked.

Key responsibilities
Lead and supervise the front-of-house team during service
Maintain a high level of hospitality and customer-focused service
Ensure established systems and structured order of service are followed
Maintain presentation, cleanliness and service standards throughout the restaurant
Support, train and develop junior team members
Manage customer enquiries and resolve issues professionally
Work closely with the kitchen and Restaurant Manager to deliver smooth services
Assist with opening and closing procedures and general restaurant operations




Communicate effectively with the wider team before, during and after service
Help build upon the robust standards and positive workplace culture already in place

About you
Solid restaurant or hospitality experience
Previous experience as a Senior Waiter, Supervisor, Section Leader or similar
Excellent customer service and communication skills
A high level of attention to detail
Confidence to lead and motivate a small team
Ability to remain organised and composed during busy services
Willingness to follow established systems and procedures
Skilled, positive and hands-on approach
Available to work evenings
Good food and wine knowledge, or a genuine interest in developing it
A current NSW RSA

About us Garfish Crows Nest is a busy, well-established suburban seafood restaurant with a strong local following, known for quality food, professional yet relaxed service and genuine hospitality. We have a great team, a positive workplace culture and high standards in place. The restaurant is conveniently located in the heart of Crows Nest, with Crows Nest Metro Station only a few minutes' walk away.

📌 Floor Manager Crows Nest
🏢 Garfish Crows Nest
📍 Crows Nest