About the role

You'll be the first face and first point of contact for members, guests and customers — in person, on the phone, and online. This is a role for someone who sees every interaction, big or small, as a chance to create a outstanding experience.

The Switch Adelaide

Central, is building a community-led lifestyle brand for the next generation of students, creatives, young specialists and entrepreneurs.

Key responsibilities
Being the first face and first point of contact for members, guests and customers — in person, on the phone, and online
Listening to what members actually need and finding ways to solve it, not just refer it on
Building real relationships with the community so people feel seen, not just housed
Handling enquiries and communications across email, phone and social with warmth and speed
Organising, promoting and running events and pop-ups that bring the community together
Supporting the behind-the-scenes side of the experience — property viewings, contracts,



lease documents and admin — so everything runs smoothly for members
Keeping shared spaces looking and feeling great, because presentation is part of the experience

About you
A genuine love of working with people, ideally from hospitality, student accommodation, co-working or another customer-facing industry
The emotional intelligence to read a room and adjust — patient with one member, energetic with the next
Outstanding communication skills across every channel
Comfort with tech — used in every part of the member experience
A natural ability to connect with the core community: Gen Z

About us The Switch isn't your average student accommodation or co-living operator — we're building a community-led lifestyle brand for the next generation of students, creatives, young professionals and entrepreneurs.

📌 Customer Service Representative Adelaide (Australia)
🏢 The Switch
📍 Australia