About the role

Southeast Appliance Service is seeking a reliable Administration Officer to join our small, busy team on the Sunshine Coast. This role is the first point of contact for our customers and is central to keeping service bookings running smoothly. The position mainly involves coordinating customer service bookings and processing customer enquiries by phone and email, along with day-to-day data processing and office administration.

Key responsibilities
Answer incoming phone calls and provide professional, helpful customer service
Receive, process and respond to customer emails and enquiries in a timely manner
Coordinate and schedule customer service bookings and technician appointments
Enter and maintain job, customer and booking information accurately (data processing)
Follow up bookings, confirm appointments and keep customers informed
Provide general administrative support to the office and technicians as required

About you
Explicit,



confident communicator on the phone and in writing
Well organised, with solid attention to detail and the ability to juggle bookings and enquiries
Comfortable with computers — email, data entry and Microsoft Office (Word/Excel/Outlook)
Previous customer service, reception or administration experience is highly regarded
Experience with job management or booking software (e.g. Simpro) is an advantage, but training can be provided
Reliable, professional and able to work well as part of a small team
Based on the Sunshine Coast and available to work from our Warana office

The position The position will be casual at first but could become full time / part time with flexible schedule if required, for the right applicant, School leavers or those looking for a traineeship are welcome to apply.

📌 Administration Officer Warana (Australia)
🏢 Southeast Appliance Service
📍 Australia