Job Description

About the Role

Folk Herbals is Bellingen’s local herbal dispensary. We’re seeking an experienced, qualified herbalist to take a senior role on our sales floor – someone who knows plants well, consults with confidence, and can run the dispensary’s day-to-day systems without close supervision.

This is not an entry-level retail position. You will be the primary point of contact for client consultations, and the person we rely on to keep stock, systems, and the shop floor running properly.

Remuneration

Award wage (Retail Level 4) – $29.45/hr weekdays, $36.81/hr Saturdays, $44.18/hr Sundays, plus 12% superannuation.

To apply please send your current resume and a cover letter addressing the key responsibilities, skills and experience. Written in your own words is preferred over an overly edited AI cover letter & resume.

Key Responsibilities

Key Responsibilities
Working the sales counter as the senior point of contact for client consultations, drawing on genuine herbal training and practice experience
Delivering warm, attentive customer service
Taking ownership of dispensary organisation, including stock control, systems,



and day-to-day operations
Managing retail tasks efficiently, exercising your judgement to prioritise and adjust tasks as the day demands

Skill & Experience

Qualifications & Experience
Advanced Diploma of Herbal Medicine or Bachelor of Health Science
Minimum 3 years’ practising experience
Based in or near Bellingen
Available for rotating fortnightly weekend shifts; permanent weekend availability preferred

Skills & Attributes
Solid customer service and consultation skills
High attention to detail; effective, organised, and comfortable owning systems and processes without close supervision
Excellent communication skills, with the ability to receive feedback well and adjust to new tasks quickly
Capable of multitasking and staying on track in a busy shop workplace
Genuinely systems-minded, not just tidy
Calm and effective under pressure
Disciplined about maintaining existing systems and processes

Desirable
Experience with online task management systems
Experience with WooCommerce
Social media account management

📌 Senior Herbalist — Dispensary & Retail Lead Bellingen
🏢 Folk Herbals
📍 Bellingen